Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Campus Operations Director

Expired Job

Galvanize Phoenix , AZ 85002

Posted 3 months ago

Galvanize campuses are not simply places to work; they are environments of active engagement, learning, and growth. We are looking for an experienced and passionate sales and operations leader to fulfill an exciting campus position at Galvanize.

Galvanize is a fast-paced, dynamic workplace filled with some of the most innovative startups and driven students. As a company scaling up, we are constantly improving on our systems and procedures. We are looking for someone who is an out of the box thinker who understands the importance of effectively balancing revenue creation, member satisfaction, and operational efficiency. Successful Campus Operations Directors provide sales leadership and strategic direction to the campus to cultivate an outstanding member experience. We are seeking an experienced professional who loves working in a collaborative environment, is passionate about the future of entrepreneurship, and is hungry to scale and grow Galvanize.

Responsibilities include:

Campus Management, Member Service & Support

  • Oversee day-to-day activities of campus to ensure Galvanize delivers an exceptional, consistent experience for all our student, entrepreneurial, and partner members.

  • Address escalated issues as they arise and notify General Manager as necessary.

  • Hold and lead daily standup meetings with staff to foster an environment of open communication and excellence.

  • Regularly connect with campus members and partners to build and maintain relationships and identify future growth and employment opportunities.

  • Work with General Manager and Program Director to execute member programming and events for campus and identify and implement improvements in programming.

  • Maximize member NPS through leadership, program implementation, and a delivering on a culture of outstanding hospitality.

  • Lead Community / Facility team to ensure campus is well maintained and in good working order.

  • Perform duties in all aspects of campus operations whenever needed.


  • Maximize revenues and minimize costs to meet or exceed EBITDA budget.

  • Prepare campus operations budget and forecasts and explain all budget variances.

  • Monitor collection of membership fees, tuition, event and other income, account receivables and accounts payable.

  • Monitor operations purchases to ensure they are within budget.

Sales & Marketing, Revenue Creation & Management

  • Drive membership revenue and lead campus staff to maximize revenue for all product lines including but not limited to membership, events and partnerships.

  • Work with Membership Director to manage and grow entrepreneurial member sales related to entrepreneurial member programming.

  • Establish and manage key relationships to build membership community and partnerships.

  • Identify potential business opportunities and work internally to implement appropriate campus programming through Member Success Manager.

  • Coordinate sales and marketing activities for the campus.

  • Maintain strong business relationship with on-site cafe and caterer, Conceptually Social.

Employee Management

  • Conduct regular meetings and weekly one-on-one direct reports.

  • Coach and mentor campus team to provide direction and inspiration.

  • Manage the recruiting and onboarding for campus operations staff.Coordinate training and leadership with HQ leadership and ensure all team members are adequately trained and managed.

Facilities Management/Physical Campus Appearance

  • Ensure campus is well maintained, clean, and the overall appearance is welcoming and inviting to all members and their guests.

  • Work with Community/Facilities team to establish facilities maintenance and CapEx budget.

Startup & Community Engagement

  • Drive and support the Galvanize brand within the startup community.

  • Attend events, meet-ups, and other relationship building opportunities to support and expand startup network.

  • Leverage relationships and network to grow campus revenue.

About You

  • 4+ years of sales or sales management experience4+ years of experience in managing a team, launching, or scaling a business.

  • 4 year college degree preferred.

  • Strong written and verbal communication skills

Expert at guiding expectation setting, supporting a growth mindset culture, and practicing active listening.

  • Excellent organizational skills, ability to manage multiple tasks, and strong attention to detail.

  • Prior financial management experience and working knowledge of financial statements.

  • Previous hospitality-related industry a plus.

  • Passionate about working with tech startups and education.

  • Established tech/startup network.

  • Ability to work in a fast-paced and dynamic environment.

  • Evening/weekend availability as needed.

Galvanize provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Operations (Rooms Front Of The House Food & Beverage Experience Ideal)

Marriott International

Posted 1 week ago

VIEW JOBS 11/29/2018 12:00:00 AM 2019-02-27T00:00 At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience * 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR * 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability * Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. * Analyzes service issues and identifies trends. * Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. * Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals * Monitors hotel operations sales performance against budget. * Reviews reports and financial statements to determine hotel operations performance against budget. * Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. * Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams * Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams. * Develops systems to enable employees to understand guest satisfaction results. * Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience * Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. * Responds to and handles guest problems and complaints. * Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. * Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities * Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. * Ensures employees are treated fairly and equitably. * Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings). * Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. * Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. * Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. * Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. * Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. * Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. * Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International Phoenix AZ

Campus Operations Director

Expired Job