Campus Financial Aid Representative

Title: Campus Financial Aid Representative

Agency: Northern VA Community College

Location: Prince William

• 153

FLSA: Nonexempt

Hiring Range: $45,000 - $55,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

General Description:

The Campus Financial Aid Representative develops and applies consistent policies and procedures that meet federal, state and institutional requirements, the Office of Financial Aid and Support Services attempts to eliminate financial barriers for students who likely would be unable to pursue postsecondary education without financial assistance.

You must reside in Virginia, Maryland, or the District of Columbia for this position.

Duties and Tasks:

• To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process - over the phone, by email, or by in-person consultations.

• To coordinate assistance with appropriate policies and regulations.

• Assist with the organization and completion of outreach activities.

• Assist the Campus Financial Aid Manager or his/her supervisor, as requested, with other financial aid-related projects and tasks.

• Assist students in the financial aid office or offsite workshops in completing the online FAFSA application and all Financial Aid related requirements, such as verification or Master Promissory Note/Entrance Counseling completion.

• Analyze financial aid information provided by students on FAFSA to determine accuracy, completeness, and correctness.

• Identify discrepancies related to information provided on documents vs. information provided on FAFSA vs. information provided in the NOVA system.

Minimum Qualifications:

Required KSAs:

• Strong customer service skills and abilities to include familiarity with computer applications related to financial aid as well as student information systems.

• Knowledge of office procedures, various office equipment, and excellent communication and organization skills.

• Ability to work well with students, staff and other offices for successful resolution to difficult problems.

• Ability to work independently in identifying and addressing the student's financial aid needs as they relates to the application process.

• Knowledge and ability to follow rules, regulations and understand standards established by the college, state and federal financial aid programs.

• Ability to work under pressure and to manage multiple tasks and demands.

Minimum Qualifications:

• Experience working in student support services in a college environment.

• Experience working in a customer service environment.

Preferred Qualifications:

Additional Considerations:

• Experience working with the PeopleSoft student information system

• Experience utilizing Financial Aid Professional Resources (NASFAA, FSAPartnerConnect, IFAP)

• Bilingual

• Spanish