Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Campus Education Technologist - 12M

Expired Job

Houston Independent School District Houston , TX 77020

Posted 3 months ago

Attachment(s):

  • Customer Service Representative - CS0045.pdf

POSITION TITLE: Customer Service Representative

CONTRACT LENGTH: 12M

JOB CODE: CS0045, CS004H

PAY GRADE: 22

FLSA EXEMPTION STATUS: NE

Job Family Customer Service

JOB SUMMARY: Interacts with customers to provide information in response to general inquiries while ensuring delivery of excellent customer service through fast and accurate processing of communications.

Performs a variety of semi-routine support activities in the customer service function in areas such as maintenance, creative services, duplication, procurement, and transportation. Coordinates with other departments, vendors and schools to resolve complaints.

MAJOR DUTIES & RESPONSIBILITIES

List most important duties first

  • Receives, evaluates, and answers customers' inquiries in a timely manner. Enters and tracks information in automated databases.

  • Refers unresolved customer grievances to designated departments for further investigation.

  • Checks to ensure that appropriate changes were made to resolve customers' problems as well as vendor, department and school issues.

  • Assists supervisor with follow up and settlement of customer inquiries.

  • Provides administrative support to department.

  • Performs other job-related duties as assigned.

EDUCATION: High School Diploma or GED

WORK EXPERIENCE: 1 to 3 years

TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION: PeopleSoft, HTML, Microsoft Office, Office equipment (e.g., computer, copier)

LEADERSHIP RESPONSIBILITIES: No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT: Work involves the application of moderately complex procedures and tasks that are quite varied.

Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.

BUDGET AUTHORITY: No budget development activity is required.

PROBLEM SOLVING: Decisions are made on routine matters affecting few individuals and usually within the confines of the job's own department.

Specific job activities and results are typically reviewed closely. There are limited requirements for developing new ideas or changes in methods, procedures or services.

IMPACT OF DECISIONS: Follows rules and procedures.

Decisions can have minimal or no impact to HISD. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction.

COMMUNICATION/INTERACTIONS: Information sharing - gives and receives information such as options, technical direction, instructions and reporting results. Interactions are mostly with customers, own supervisor and coworkers in own and other departments.

CUSTOMER RELATIONSHIPS: Takes routine or required customer actions to meet customer needs.

Responds promptly and accurately to customer complaints, inquiries and requests for information and coordinates appropriate follow-up. May handle escalated issues passed on from coworkers or subordinates.

WORKING/ENVIRONMENTAL CONDITIONS: Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Ability to carry and/or lift less than 15 pounds.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Custodian 12M For Scroggins ES

Houston Independent School District

Posted 5 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Attachment(s): * Transportation Attendant - TS002H.pdf POSITION TITLE: Transportation Attendant CONTRACT LENGTH: Hrly JOB CODE: TS002H PAY GRADE: 16 FLSA EXEMPTION STATUS: NE JOB FAMILY: Transportation JOB SUMMARY: Under direct supervision, assists the bus driver in transporting students with disabilities to and from school in accordance with policies and procedures identified by the district's Special Education Department and Transportation Department. MAJOR DUTIES & RESPONSIBILITIES List most important duties first: * Assists in loading and unloading students from the bus. * Assists in the operation of adaptive equipment in a safe and efficient manner. * Assists in maintaining student discipline to ensure student safety during transportation in accordance with District policy, Transportation Department guidelines and the student's individualized Education Program. * Assists assigned substitute bus operator with student information and needs of each student on assigned bus route. Establishes and maintains a good rapport with students, parents, co-workers, and school personnel. * Performs other job-related duties as assigned. EDUCATION: High School Diploma or GED WORK EXPERIENCE: No experience TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION: None LEADERSHIP RESPONSIBILITIES: No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice and training to staff. WORK COMPLEXITY/INDEPENDENT JUDGMENT: Work and tasks are often straightforward, routine, structured and guided by established policies and procedures. Little, if any, independent judgment is required, outside of making basic choices in the selection and application of established methods. The job receives frequent, ongoing supervision. BUDGET AUTHORITY: No budget development activity is required. PROBLEM SOLVING: Decisions are made on routine matters affecting few individuals and usually within the confines of the job's own department. Specific job activities and results are typically reviewed closely. There are limited requirements for developing new ideas or changes in methods, procedures or services. IMPACT OF DECISIONS: Follows rules and procedures. Decisions can have minimal or no impact to HISD. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction. COMMUNICATION/INTERACTIONS: Basic communication - very little communication required such as receiving basic instructions. Interactions are mostly with customers, own supervisor and co-workers in own department. CUSTOMER RELATIONSHIPS: Follows through with customer inquiries, requests and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution. WORKING/ENVIRONMENTAL CONDITIONS: Work involves some exposure to moderate risk of accident and requires following basic safety precautions. Ability to carry and/or lift up to 15 to 44 pounds. Houston Independent School District Houston TX

Campus Education Technologist - 12M

Expired Job

Houston Independent School District