Campus Ambassador (Tour Guide)

Job Summary:

Assist Enrollment Management by being a campus representative in ensuring excellent service is provided to prospective students and families in a variety of settings (which may include campus visits, tours, open houses, and/or classroom visits) that exemplifies Benedictine hospitality.

Job Duties:

• Greet and provide campus tours to our guests (scheduled and unscheduled)

• Coordinating volunteers for open house events

• Assist supervisor in scheduling appointments for individuals, multiple parties and large group functions.

• Knowledge of campus and campus life

• Operates general office equipment: faxing, scanning and copying of documents

• Answer phones clearly with hospitable attitude and transfer to appropriate staff member

• Take and distribute messages

• Assist with mailings

• Retrieve supplies when needed

• Monitoring and restocking beverage supplies each day and cleaning the serving counter

• Monitoring and restocking the Fact Sheets and Admissions materials located on shelf

• Monitoring, folding and restocking of visit t-shirts

• Monitoring inventory of supplies (t-shirts, cups, paper products). Advise supervisor if stock is low.

• Greeting of campus visitors and making them feel welcome on our campus. Offer beverages and make small talk.

• Taking the initiative to perform other duties for staff that may require assistance.

• Other duties may be assigned and/or necessary.

Required Qualifications:

• Must be a current CSS student

• Federal work study eligibility is required

• Excellent communication and interpersonal skills are essential

• Strong customer service orientation and the ability to interact with a wide variety of people (faculty, staff, students and the public) in a friendly, professional manner is required

• Strong organizational, time management, and multi-tasking skills are required

• Able to work independently

• Ability to remain calm and efficient in a busy office environment with frequent interruptions is critical

• Job functions require sitting, standing, and walking during shift

• Professional attire and presence to represent the College to the public is required

• Ability to perform all of the above functions during an assigned workday without significant risk of injury

• Adhere to the Admissions Department Student Employment guidelines.

Preferred Qualifications:

• Experience with public speaking and customer service are helpful.

• A positive, enthusiastic and authentic personality is a must.

• Preference is given to students that qualify for federal student employment.

Special Instructions to Applicants:

• Must be a current CSS student

• Federal work study eligibility is required

• There will be considerable training required for this position.

• Students may not start training until new employee paperwork with Student Employment