CAM Documentation & Control Specialist III

Overview:

This position is responsible for completing the most complicated file reviews to ensure all documentation necessary for loss mitigation evaluation has been received prior to underwriting.

Primary Responsibilities:

• Understand investor's waterfall and required documents for loss mitigation. Ensure receipt of all required documentation, including, but not limited to, a hardship letter, bank statements, pay stubs, alimony agreements and evidence of social security or pension payments.

• Identify proof of income listed on financial documents.

• Request missing or additional documentation needed to move forward with the borrower's request for loss mitigation.

• Communicate with the Single Point of Contact ("SPOC") regarding follow up document requests.

• Order borrower credit bureau reports and foreclosure fee reports in accordance with M&T procedure and document the request history to ensure compliance with the Fair Credit Reporting Act and investor guidelines.

• Perform quality check on all letters sent to borrowers from the SPOC, closing and underwriting teams. Identify sources of communication errors.

• Respond to escalation tasks opened by SPOC and instruct team members as to prevention of similar escalations.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Complete other related duties as assigned.

Scope of Responsibilities:

This position serves as a critical control point for the loss mitigation process, ensuring that all investor and regulatory requirements are met with respect to documentation for loss mitigation, including credit reports.

Supervisory/ Managerial Responsibilities:

N/A

Education and Experience Required:

A combined 4 years' higher education and/or work experience, including a minimum of 2 years' default servicing experience.

General personal computing skills including proficiency with word processing and spreadsheet software.

Education and Experience Preferred:

Bachelor's degree.

Mortgage collections experience.

Knowledge of M&T systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America