This position is responsible for receiving and compiling loss mitigation documentation from customers and evaluating loss mitigation files for completion, as well as ordering credit reports and managing department mail.
Order borrower credit bureau reports in accordance with M&T procedure and document the request history to ensure compliance with the Fair Credit Reporting Act and investor guidelines.
Understand investor's waterfall and required documents for loss mitigation. Ensure receipt of all required documentation, including, but not limited to, a hardship letter, bank statements, pay stubs, alimony agreements and evidence of social security or pension payments.
Identify proof of income listed on financial documents.
Request missing or additional documentation needed to move forward with the borrower's request for loss mitigation.
Communicate with the Single Point of Contact regarding follow up document requests.
Scan and store modification and rejection documents in accordance with departmental procedures.
Manage all mail sent to vendors, including creation of cover sheets and tracking of UPS deliveries to ensure compliance with investor guidelines. Notate appropriate systems of all mail related updates.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Complete other related duties as assigned.
NATURE AND SCOPE:
This position serves as a critical control point for the loss mitigation process, ensuring that all investor and regulatory requirements are met with respect to documentation for loss mitigation, including credit reports.
MINIMUM QUALIFICATIONS REQUIRED:
A combined 3 years' higher education and/or work experience including a minimum of 1 year default servicing experience.
General personal computing skills including proficiency with word processing and spreadsheet software.
IDEAL QUALIFICATIONS PREFERRED:
Mortgage collections experience.
Knowledge of M&T systems.
We encourage candidates with relevant military experience to apply.
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.
As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.