Call Volume Control Coordinator (Sandy, Utah)

Comcast Sandy , UT 84090

Posted 2 weeks ago

Business Unit:

Job Summary:

Responsible for ensuring that call center schedules meet daily demands of business stakeholders.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how you do your job

  • Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

  • Win as a team-make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

  • Develops and coordinates implementation of contingency plans for contact centers.

  • Determines the impact on service levels when staff are added or reduced.

  • Manages the relationship between cost and service for contact centers.

  • Develops routing solution to achieve business goals and keeps centers and others informed of progress, issues, and/or problems that could impede goal achievement and suggest workable solutions.

  • Demonstrates substantive Workforce Management knowledge and skills and apply them to well defined work activities.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelors Degree or Equivalent

  • Generally requires 0-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Memory Care Coordinator Cedarwood At Sandy (2014679)

Kisco Senior Living, LLC

Posted Yesterday

VIEW JOBS 4/19/2019 12:00:00 AM 2019-07-18T00:00   At Cederwood at Sandy, the Memory Care Coordinator passionately promotes a healthy, activity-enriched lifestyle within the Memory Care community. Directs, coordinates and supervises services a..." /> Memory Care Coordinator - Cedarwood at Sandy Tracking Code 2014679 Job Description Memory Care Coordinator - Job Description At Cederwood at Sandy, the Memory Care Coordinator passionately promotes a healthy, activity-enriched lifestyle within the Memory Care community. Directs, coordinates and supervises services and programs provided by the care staff for the residents within Memory Care, ensuring exemplary service delivered with integrity, dignity and compassion. The Memory Cary Coordinator is responsible for the delivery of quality service by encouraging independence and ensuring each resident's physical, social, cultural, and intellectual well-being. Essential Job Functions: * Plan, prepare and monitor daily work schedules to meet labor targets * Observe, report and document residents' services and requirements at each shift and notify Assisted Living Director (ALD) of any changes in a resident's condition or needs * Effectively supervise departmental operations on a day-to-day basis under the guidance of the ALD or Executive Director * Coordinate with the Wellness team and other department heads to provide programs that meet the emotional, intellectual, social, physical, spiritual and vocational needs of the residents * Actively support and facilitate wellness programs that meet the needs of each resident * Interface with physicians and other care providers * Ensure familiarity with medical terminology necessary in the delivery of care services to residents * Maintain contact with outside health care services pertaining to the resident's needs (i.e., hospital, outpatient service, home health, therapies, etc.) * Handle emergency situations responsibly and calmly until aid arrives * Conduct and/or assist with regular staff meetings and daily stand-ups * Review payroll documentation to minimize missed punches, monitor overtime, and manage labor costs * Plan and prepare assignment sheets for resident assistants * Perform other related duties as required Required Skills Qualifications and Skills: * Bachelor's degree in health services/social sciences or related field preferred * Two to four years' experience working in senior care * One to two years hands on experience working with persons living with Dementia/Alzheimer * One to two years experience managing others Special Requirements/Certifications: * Must have or be able to obtain the appropriate State license required by law * CPR Certified * Certified Dementia Provider Certificate preferred Required Experience What we Offer: * Rich Benefit Package including: * Competitive pay * 401k Retirement plan * Top Benefits * Paid Time Off * Employee Awards and Recognitions * Excellent growth and advancement opportunities We are looking for genuine, motivated, and caring people to join our Kisco team. APPLY TODAY TO START YOUR CAREER AT KISCO! * Kisco Senior Living is an Equal Opportunity Employer Kisco Senior Living, LLC Sandy UT

Call Volume Control Coordinator (Sandy, Utah)

Comcast