Call CTR Specialist 24-7 (40Hr/Wk Eow/Holiday)

HOURS: 8AM - 4:30 PM with a day off during the week and works every other weekend and holiday.

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex requests through various channels while utilizing numerous databases simultaneously.

Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification.

Assures database compliance and integrity. Provides answering service to various practices in the Healthcare Environment.

Education

High School Diploma or Equivalent (Required)

Bachelors Degree (Preferred)

Combination of relevant education and experience may be considered in lieu of degree.

Experience

2 Years experience in customer service or a Call Center (Required)

General Experience communicating in Spanish (Bilingual) (Preferred)

General Experience in a physician practice or call center environment (Preferred)

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