Call Center/Customer Service 1St Shift + Benefits

Call Center/Customer Service 1st shift + Benefits

Tracking Code

704479

Position Summary

The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.

• Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.

• Place outbound calls, following a script, to provide delivery times or set delivery appointments.

• Communicates effectively with customers to maintain positive relationships.

• Requires problem solving skills, while working within company provided guidelines.

• Handles order research and maintenance (eta's, damages, cancel requests, delivery issues, scheduling issues, etc).

• Processes Orders, updating internal specialized database as well as client systems.

• Assists customers with scheduling, rescheduling delivery orders and return orders.

• Conducts delivery surveys as required from the client.

• Performs other related duties as assigned.

Required Skills

• Typing skills are required. Computer proficiency with MS Office (Excel, Outlook and Word) and the internet are required. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.

• Must be willing to work in a challenging, fast-paced environment.

• Must be flexible to work a different shift when necessary.

Required Experience

• High school diploma or equivalent.

• Previous customer service/call center and (or) data entry experience preferred.

• Experience with warehouse management systems is helpful.

This position is located at 100 Fidelitone Way, Elizabethton, TN. View the Google Map in full screen.