Call Center Training Instructor (Hybrid Remote In New York City, NY)

Maximus, Inc. New York , NY 10007

Posted 4 weeks ago

Job Introduction

We have an exciting opportunity for a Training Coordinator in Conflict-Free Evaluation and Enrollment Center Expansion (CFEEC/IA) Project. This position will provide support to the CFEEC/IA Project in NYC.

This is a hybrid remote position in New York City. This position reports to the Supervisor

  • Training, CFEEC/IA.

About the New York Independent Assessor (NYIA)

The New York Independent Assessor (NYIA) is a program for New York State Medicaid consumers who want to receive community-based long term care services and supports. A NYIA nurse meets with these individuals to assess how their care needs affect their daily lives. The results of this assessment determine whether these individuals qualify for these services under their Medicaid coverage. Maximus administers this program for the State of New York.


Education and Experience Requirements

Essential Duties and Responsibilities:

  • Design, develop and implement training materials

  • Develop training schedules (in coordination with other managers and WFM staff) based on the evaluation of the need for new staff and subcontractor personnel

  • Facilitate and deliver classroom-style training on an initial and ongoing basis

  • Ensure that program staff are provided with updated knowledge of the Medicaid

  • Provide administrative support to training classes and team members including class rosters, attendance sheets, assessments, test logs, evaluations, etc.

  • Community Based Long-Term Care Programs, community resources, and options for clients

  • Conduct role-playing activities to develop interpersonal skills (e.g., teamwork and conflict management)

  • Communicate operating policies and procedures that are in compliance with the contractual agreement

  • Assess the impact of each training course on staff performance and contributes to training material development and updates

Minimum Requirements:

  • At least 2 years of Call Center Operations or Training experience

  • Skillful in navigating through current and new methods of technology to collaborate with colleagues and deliver training

  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects

  • Adept at speaking effectively in interpersonal situations and before groups of people

  • Advanced level proficiency in Microsoft Office (Power Point, Excel, Word, and Outlook)

Preferred Experience:

  • 1 year of direct training experience in a human services environment and/or with instructional design and development

  • 1 year of CFEEC Project Experience

  • Hands on experience with e-learning platforms

  • Direct experience utilizing Zoom and/or Microsoft Teams for training

Home Office Requirements:

  • Candidates must have their own cell phone

  • Maximus provides company-issued computer equipment

  • Reliable high-speed internet service (you can test this by going to

  • Minimum 25 Mpbs download speeds

  • Minimum 5 Mpbs upload speeds

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MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Min: USD $17.00/hr.

  • Max: USD$23.00/hr.

Posted Min

Posted Max

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Call Center Training Instructor (Hybrid Remote In New York City, NY)

Maximus, Inc.