Call Center Technical Support Representative

ONSITE TRAINING 60 days at our Allentown, PA office.

7350 Tilghman Street

Allentown, PA 18106

3rd floor

WORK AT HOME AFTER 60 DAYS ONSITE TRAINING

CANDIDATES MUST HAVE OWN DEVICE FOR WORK AT HOME

PERKS:

• Opportunity for bonuses and raises based upon performance.

• Full Health benefits after 45 days

• Medical, Dental & Vision.

• Paid time off after 90 days.

• 401K.

• Tuition Reimbursement.

• Referral Incentive Program.

• Employee Discounts Program!

Job Summary:

We are searching for polite, professional Customer Service / Technical Support Representatives to represent our clients professionally by providing remarkable service to their customers via phone. The Representative may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Representatives will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

• Target Hire Date: May 6th, 2024

• Required Work at Home schedule is either:

• Monday

• Friday

• 11:30am

• 8:00pm

• Sunday

• Thursday

• 10:00am

• 7:00pm (1 Hour lunch)

• Tuesday

• Saturday

• 10:00am

• 7:00pm (1 Hour lunch)

• Paid Training is ONSITE for 60 days in the Allentown office, Monday

• Friday, 9:00am

• 5:00pm.

• While training, will use iQor device

• Candidates must have their own laptop or desktop computer to work from home on.

• Answer technical support inbound calls and greet customers with energy and enthusiasm.

• Troubleshooting and solving issues with clients customers regarding home medical devices, and medical software applications loaded on devices.

• Answer technical support calls discussing the installation and usage of home devices.

• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.

• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.

• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Skill Requirement:

• 2+ years of customer service experience in a transaction-based environment such as a call center or support environment, demonstrating ability to be empathetic and compassionate.

• Experience with Apple & Android products is required.

• Troubleshooting experience on devices or mobile apps.

• Ability to work in a fast-paced digital environment

• Problem solving skills.

• Ability to maintain accuracy and production standards.

• Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.

• Physical attendance is key to success and necessary to meet objectives.

To be considered for a Work at Home (WAH) position, the following criteria is required.

• A dedicated workspace that is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours.

• Must have own laptop/desktop.

• Must have stable Wi-Fi/Internet connections.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.