Call Center Technical Assistant (Product) FT

Camping World Bowling Green , KY 42103

Posted 2 weeks ago

The outdoors is a big place and just as it offers endless adventures, so does our company.

Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 1,900 bays and over 1,600 technicians on staff; over 100 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.

As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!

We are currently looking for a Technical Assistant, Product for our email Chat group. The selected candidate will handle inbound emails and chats relating to travel and RV services, club memberships and products.

Essential Job Functions:

  • Receive and respond to specialized product inquiries, memberships and installations via phone, email and chat.

  • Provide product knowledge to members/customers by explaining the type of service or product offered. This includes but not limited to Good Sam Club memberships, Camping World, Gander Outdoors, Overton's product, etc.

  • Provide exemplary customer service on every customer engagement, including but not limited to: calls, emails, social media and any other type of communication; paying attention to detail and responding with first class customer service.

  • Review each job for proper sizing, colors, placement, and prior to scheduling job for installation

  • Schedule installation appointments with designated service staff members as needed

  • Update membership system, email system and phone support system with required customer information, notating accounts as necessary.

  • Monitor daily parts traffic and receive parts for installations

  • Cross training may be necessary to perform other duties as needed

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Associate (Medical Claims)Bowling Green KY

NTT Data Corporation

Posted 2 weeks ago

VIEW JOBS 3/5/2019 12:00:00 AM 2019-06-03T00:00 At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. Req ID: 39819 In these roles you will be responsible for: * This individual will have a working knowledge client's health plan benefits * Will handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance * Will regularly interact with customers and first-line management * Will have the ability to resolve more complex client situations by applying demonstrated knowledge and skills acquired through job experience * Ensures accurate and timely completion of transactions to meet or exceed client SLA Requirements for this role include: * High School diploma or equivalent required * 1+ year applicable call center experience Preferences: * Work in a team environment and demonstrate strong attention to detail * Demonstrate strong verbal and written communication skills. * Demonstrate professionalism with peers, subordinates, superiors and customers. * Demonstrate strong analytical abilities. * Manage time and prioritize effectively * Demonstrate an ability to cope with a complex and changing environment Required schedule availability for this position is Monday-Friday 11:30 am to 8:00 pm CNT. Additionally, resources may have to do overtime and work on weekend's basis business requirement. This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more. NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. NTT Data Corporation Bowling Green KY

Call Center Technical Assistant (Product) FT

Camping World