Call Center Technical Assistant (Product) FT

Camping World Bowling Green , KY 42103

Posted 2 weeks ago

The outdoors is a big place and just as it offers endless adventures, so does our company.

Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 1,900 bays and over 1,600 technicians on staff; over 100 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.

As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!

We are currently looking for a Technical Assistant, Product for our email Chat group. The selected candidate will handle inbound emails and chats relating to travel and RV services, club memberships and products.

Essential Job Functions:

  • Receive and respond to specialized product inquiries, memberships and installations via phone, email and chat.

  • Provide product knowledge to members/customers by explaining the type of service or product offered. This includes but not limited to Good Sam Club memberships, Camping World, Gander Outdoors, Overton's product, etc.

  • Provide exemplary customer service on every customer engagement, including but not limited to: calls, emails, social media and any other type of communication; paying attention to detail and responding with first class customer service.

  • Review each job for proper sizing, colors, placement, and prior to scheduling job for installation

  • Schedule installation appointments with designated service staff members as needed

  • Update membership system, email system and phone support system with required customer information, notating accounts as necessary.

  • Monitor daily parts traffic and receive parts for installations

  • Cross training may be necessary to perform other duties as needed

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Call Center Technical Assistant (Product) FT

Camping World