Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Call Center Supervisor

Expired Job

Restoration Hardware West Jefferson , OH 43162

Posted 3 months ago

We are looking for Seasoned Customer Service Leaders who will be responsible for a variety of tasks, all of which play a key role in delighting our customers and maintaining customer loyalty. The successful candidate must be able to educate, coach, motivate, and encourage a Team of associates to succeed and solve customer issues and thus improve the quality of service RH provides to our Customers.
Among other daily responsibilities of this position, the successful candidate will model and teach RH core values (People, Quality, Service, Innovation) and foster a culture of ownership, accountability and servant leadership.
RESPONSIBILITIES:
Inspire, coach, motivate and own all aspects of leading a Team of 15-20 Customer Service Advocates.
Use a variety of methods to ensure that each customer is 100% delighted during every interaction.
Build Team of associates by conducting interviews and making hiring decisions.
Ensure associate productivity, manage performance and provide floor presence and assistance.
Monitor call interactions to improve performance and ensure adherence to company procedures.
Support Company Mission, Values and standards of ethics and integrity at all times.
Analyze data to identify performance trends and opportunities for continuous improvement.
Work with associates to create meaningful development and talent-mapping plans.
Resolve escalated customer and employee calls and issues in a timely manner.
Educate, motivate, lead, guide, and direct all assigned associates to reach their highest potential both in terms of service metrics and career goals.
REQUIREMENTS:
Must have proven success record of leading, coaching and mentoring teams to achieve company objectives and productivity goals.
Must have Leadership experience; Customer Service Leadership preferred
Ability to work independently and in a Team environment to accomplish a common goal
Must be able to effectively communicate; strong listening, verbal and written skills.
Demonstrated strong analytical, interpersonal and presentation skills.
Ability to handle multiple tasks and requests while driving results in core job functions.
Ability to facilitate change within the organization in a positive manner.
Proven ability to drive results in a fast-paced environment.
Strong knowledge of Microsoft Office software package and Google e-mail platform
Deep connection to the RH brand focused on developing customer loyalty
Enjoys a start-up mentality in a high-energy work environment
Strong multi-tasker with the ability to execute under pressure.
Extremely perceptive individual, capable of relating to individuals at all levels.
Sensitivity toward corporate needs, employee goodwill, and brand public image.
Strong people-development, coaching and conflict-resolution skills.
Strong interviewing, staffing, and hiring skills.
Professional acumen to interact with and handle escalations from internal and external customers.
Strong time management and organization skills.
Flexibility to work as business needs dictate.
Inquiries:


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Distribution Center Senior IT Engineer West Jefferson OH

Target

Posted 1 week ago

VIEW JOBS 12/1/2018 12:00:00 AM 2019-03-01T00:00 Description: About us: Target is an iconic brand, a Fortune 50 company and one ofAmerica's leading retailers. Target as a tech company? Absolutely. We're the behind-the-scenespowerhouse that fuels Target's passion and commitment to cutting-edgeinnovation. We anchor every facet of one of the world's best-loved retailerswith a strong technology framework that relies on the latest tools andtechnologies—and the brightest people—to deliver incredible value to guestsonline and in stores. Target Technology Services is on a mission to offer thesystems, tools and support that guests and team members need and deserve. Ourhigh-performing teams balance independence with collaboration, and we prideourselves on being versatile, agile and creative. We drive industry-leadingtechnologies in support of every angle of the business, and help ensure thatTarget operates smoothly, securely and reliably from the inside out. As a Senior Engineeron the Distributed TechnicalOperations (DTO) team, you serve as the technical expert across a wide range ofIT products (devices, applications and infrastructure) with overallresponsibility for IT services and operations at a Target Distrubution Center(DC).You oversee the daily operation ofthe DC's Computer/Server room and all other IT infrastructure, tools andapplications at the DC.You accomplishthis through close partnerships and communication with your business partnersin the DC, your peer Senior Engineers at other DC locations, and your key ITproduct engineering team counterparts at HQ.You manage a vendor technician resource in prioritizing and performinghands-on technical maintenance. You observe and analyze operating methods andprocedures to make recommendations for improvements. You show good problemsolving skills and can help the team in triaging operational issues.You demonstrate initiative, and bring acustomer service focus to everything you do.Because of you, your DC business partners are more productive, your HQIT product teams are more efficient, and your Computer room remains safe,stable and secure. About you: * Bachelor's degree in IT related field, or equivalent experience * 3-5 years technology experience, preferably working in an Agile (scrum/Kanban) project environment * Strong technical aptitude and skills including network, server, telephony and desktop experience * Strong technical knowledge of IT and/or Distribution operations, hardware and applications * Excellent communication skills * Strong reasoning, troubleshooting, problem solving and analytical skills * Excellent interpersonal skills * Strong ability to manage vendor partners * Willingness to adjust working hours and/or respond to on-call escalations of technology/infrastructure incidents or business needs, including occasional night and weekend hours. * Ability to be on call 24/7 (backups available for vacation coverage) * Willingness to travel to support other sites (occasionally, as needed) Target West Jefferson OH

Call Center Supervisor

Expired Job

Restoration Hardware