Call Center Supervisor

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

Essential Job Functions:

• Maximizing sales and profitability of the Business Development Center

• Tracking of department's appointments, calls, sales, and contacts using CRM system

• Train and motivate Business Development Representatives

• Lead by example in appointment setting, shown appointment and sold appointment metrics

• Support staff and customers by handing escalated customer engagements

• Partner with management to train Sales Associates on BD principles

• Drive customer traffic through website management, including taking and uploading photos and adding options and attributes

• Maintain a thorough knowledge of all current marketing campaigns, utilize these to drive the team's success

• Recruit, hire and manage the performance of all department employees

• Manage online reputation through review sites and social media outlets

• Collect and analyze metrics to drive department performance

• VinSolutions experience is a huge plus!

Essential Job Skills:

• High school diploma or the equivalent

• A strong background in business, mathematics and computers is also useful

• At least a year of prior Internet Sales Experience a plus

• Strong communication skills to deal with customers, employees and vendors

• Excellent computer skills a must Sales experience a plus Must be highly organized with great attention to detail

• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

The compensation range for this position is $50,000 to $90,000. Includes base salary and variable income

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

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