The Call Center Specialist is responsible for receiving a high volume of inbound calls, scheduling appointments and providing resources to clients. Inputting accurate information into various systems and providing information about the services available. A high level of customer service is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer calls, schedule appointments, send and receive email.
Provide general information about available resources.
Assist with gathering detailed information accurately.
Responds to requests for information from clients/providers in a timely manner.
Input information into Database systems.
Schedule appointments using appointment setting software.
Enter and update files.
Assist with provider inquiries.
Performs other duties that may be necessary to maintain the success of the organization, as determined by management.
To perform this Position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires successful completion of the level 2 background screening standards as set forth in s. 435.04, F.S. and drug screening as the Coalition is a drug free workplace.
Ability to work flexible hours when required by management.
This position requires 25% or less local daily travel to Palm Beach County office locations for meetings, trainings and as needed for other required duties.
EDUCATION AND/OR EXPERIENCE:
Associates Degree in a related area preferred.
This position requires excellent customer service, and the ability to answer incoming calls on a consistent basis.
Knowledge of general office procedures of basic operational tasks, including answering phones, using email, using computerized and online systems to perform daily work.
Six months related experience and/or training in a customer service role.
Experience in high volume inbound call center or telemarketing atmosphere preferable.
Bilingual and able to read, write and speak in English and Spanish or Creole proficiently is required.
An ideal candidate will have an advanced level of technical skill. Experienced using Database software; Spreadsheet software and Word Processing software. The candidate will have an advanced experience using outlook in an Exchange environment, tech savvy over all, experience with Box/Dropbox, familiarity with Android and IOS, Windows 8 and 10 experience, and experience working offsite using portable scanners and laptops.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to high.
This position requires sitting, talking on phone or headset while using a headset for extended periods of time, while using a computer.
Setting: Office/Call Center environment
The Early Learning Coalition of Palm Beach County does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. The coalition will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, as Amended (ADAAA).
The Early Learning Coalition is a drug free workplace.
We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
No Recruiters Please
Early Learning Coalition Of Palm Beach County, Inc.