Call Center Specialist - Call Center, Cocoa (Re-Advertised)

Eastern Florida State College is currently seeking applications for the part-time position of Call Center Specialist on the Cocoa Campus in Cocoa, Florida.

Salary & Benefit

The hourly rate is $12.00. This position has been approved for up to 28 hours per week. This position is eligible for regular part-time benefits (i.e. vacation, life insurance, etc.).

Position Concept

To professionally communicate on the phone, live chat, and e-mail to a diverse population of college customers. To provide customer service to all persons who contact the college via the Call Center and responsible for the implementation of special projects in support of college enrollment and retention activities.

Minimum Qualifications

The following minimum qualifications for this position must be met before any applicant will be considered:

• Associate's degree from a regionally accredited institution.

• Two years of experience working in a customer service position.

• Ability to use a PC, software programs and office machines.Computer proficiency with an understanding of Microsoft Office.

• Understanding of automated computer and telephone system application.

• Proficient knowledge of grammar, word usage, and basic reading comprehension.

• Strong customer service skills. Courteous and excellent telephone skills.Ability to handle difficult people.

• Excellent verbal communication skills.Proactive listening skills. Possess solid problem-solving techniques.

• Spanish-speaking (Preferred).

• Aptitude for understanding the College's policies, procedures, programs, services, activities, customer needs, and general knowledge of EFSC.

• Valid Florida Motor Vehicle Operator's license required.For individuals unable to obtain a driver's license, a valid Florida ID is required. Employees and/or volunteers unable to obtain a Florida driver's license, will not be allowed to drive any College vehicle, golf cart or any other motorized vehicle on College property.

• This position will require successful fingerprinting and the candidate chosen will be required to pay the associated fee (currently $37.25). This fingerprinting fee ($37.25) is non-refundable.

• Understanding of and commitment to Equal Access/Equal Opportunity.

• Official transcripts of all collegiate work will be required to be considered beyond the application phase. *

• High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.

Minimum physical and environmental qualifications:

• Ability to sit at a desk and view a display screen for extended periods of time.

• Ability to access, input, and retrieve information and/or data from a computer.

• Ability to work flexible schedule.

• Works inside in an office environment.

Notes

Applications will be accepted until filled; however, the College reserves the right to extend or conclude searches without notice. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans' Preference in employment for eligible veterans and eligible spouses of veterans.