Call Center Specialist - Admissions - 11A-9P S/S

Universal Health Services Memphis , TN 38103

Posted 2 months ago


Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is their number one reason for working at Lakeside, although we offer competitive compensation, excellent comprehensive benefits, opportunities for advancement, tuition assistance, and paid time off.

Since 1969, Lakeside has been the premier provider of specialized behavioral health and addictive disease services in the Memphis and Mid-South region. The 345-bed facility is one of the largest free-standing psychiatric hospital in the United States.

We are located on a serene 37-acre campus in northeast Shelby County, serving as the setting for the treatment for children, adolescents, young adults, adults and seniors. Lakeside's comprehensive programs treat disorders such as bipolar disorder, psychological trauma, depression and anxiety, mental illnesses and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

Lakeside is part of one of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS). UHS has been recognized as one of the World's Most Admired Companies by Fortune for 10 years in a row. Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

The Call Center Specialist receives NARC calls and unplanned individual/ family walk-ins with compassion, empathy, a sense of service and urgency, and to insure each person receives an appropriate assessment by NARC or referral. Thorough and accurate documentation of calls and other NARC- related paperwork is a critical component of the job.

This opportunity provides the following:

UHS is challenging and rewarding work environment

Growth and development opportunities within UHS and its subsidiaries

Competitive Compensation

Excellent Medical, Dental, Vision and Prescription Drug Plan for full-time and part-time positions

401k plan with company match for full-time and part-time positions

Generous Paid Time Off


Bachelor's degree in Counseling, Psychology, Social Work or Social Services field.

Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.

Prefer knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.


At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience.

During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.

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Call Center Specialist - Admissions - 11A-9P S/S

Universal Health Services