WANTED: An experienced professional to join our team as a Call Center Service Representative.
A week in the life includes:
Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical and technical nature.
Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications.
May also make outboard service calls to potential customers.
Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
Researches required information using available resources. Identifies and escalates priority issues and complaints.
Follows up customer calls where necessary.
May be required to work in one or multiple queues/skill sets over various customer contact channels.
May assist in training new employees.
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Our employee-owners are encouraged to make a difference, implement new ideas in a collaborative environment, and focus on mission critical success. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Join us!
AWARDED "BEST OF THE BEST" by U.S. Veterans Magazine and "TOP 10 MILITARY FRIENDLY COMPANY" by MilitaryFriendly.com
Some college or technical training or equivalent experience
Minimum of 3-5 years' experience with ticketing systems such as The Computer Associates tool suite (CA) - Service Desk or Remedy
Demonstrated understanding of traditional TDM technology and PBX systems, wireless solutions, and cabling distribution systems