Call Center Service Rep

People's United Bank Enfield , CT 06082

Posted 1 month ago

Job Description:

Schedule:

  • 1st Shift
  • 40 Hours/Week
  • Monday, Tuesday, Thursday and Friday: 10:

15am

  • 7:00pm
  • Saturdays: 7:30am
  • 4:00pm

Essential Job Functions:

This position is responsible for resolving customer questions, complaints and requests via the telephone or e-mail, adhering to internal policies and procedures and utilizing working knowledge of the organization's products to meet department productivity and quality standards.

  • Continually develops and maintains working knowledge of internal policies, procedures and products.

  • Receives inquiries from customers by telephone or e-mail and communicates response effectively.

  • Utilizes automated systems to log and retrieve information.

  • Processes customer requests including bill payments, transfers, special handling and problem resolution.

  • Investigates and resolves or reports customer problems. Identifies and escalates difficult customer situations to the appropriate party.

  • Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

Employment Type

Full Time

Job Requirements

Education/Experience Requirements:

  • High School diploma or equivalency required.
  • 0-2 years relevant experience.

Additional Job Requirements:

  • Effective verbal and listening skills to provide courteous and professional customer service. Ability to remain calm and courteous when handling difficult calls and requests.

  • Ability to develop and maintain working knowledge of the organization's products and services.

  • Effective PC skills including, electronic mail, intranet and industry standard applications. Ability to learn to use additional applications as necessary. Ability to use phone system effectively.

  • Ability to work well in a team environment.

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Call Center Service Rep

People's United Bank