Call Center Service Desk Manager

American Systems Calgary Place , GA 30269

Posted 10 months ago

WANTED:A mission-driven, mid-level manager with an active Secret clearance to join our AMERICAN SYSTEMS Communications Solutions team as a Telecommunications Call Center Manger/Project Manager in Peachtree City, GA.

As a Call Center Manager/ Project Manager you will:

  • Work within the Engineering, Billing, Circuit, and Secure Communications teams to provide call center support for various projects and initiatives for the United States Army Reserve throughout the Continental United Sates (CONUS), Puerto Rico, and Virgin Islands by way of the government ticketing systems.

  • Join a well-established team that gives you the opportunity to grow.

  • Maintain a secret clearance

  • Receive robust benefits package that includes Employee Stock Ownership Plan!

  • Be a part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company.

A week in the life of an Call Center Manager/Project Manager:

  • Provide oversight and guidance to your team of four analysts that includes process improvement and quality customer support in support of approximately 650 locations across the country

  • Prepare reports and presentations as necessary associated with analyst performance

  • Perform statistical analysis and develop metrics

  • Provide recommended process improvements, conduct training, development of whitepapers and general correspondence

  • Work in close cooperation with engineers, billing, circuit provisioning, secure communications, and management team

  • Use government ticketing systems daily to issue, track, execute, resolve, and close service desk tickets.

  • Prepare and approve purchase request

  • Develop and review Statements of work (SOW)

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Our employee-owners are encouraged to make a difference, implement new ideas in a collaborative environment, and focus on mission critical success. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Join us!


Job Requirements

  • The Telecommunications Call Center Manager shall provide telephony service desk supervision and leadership to a team of four highly professional individuals. Must have advanced knowledge of telephony and network systems and have effective written and oral skills. The manager will perform project manager functions that include, but are not limited to: purchase request (PR) preparation; vendor dispatching; RFP/RFQ preparation and evaluation.

  • Bachelor's Degree

  • Active Secret clearance

At least 10+ years of experience in:

  • Information Technology; preferably voice

  • Traditional TDM technology and PBX systems

  • Cabling distribution systems

  • Exposure to Voice of Internet Protocol (VOIP)

EOE M/F/Disability/Veterans

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Service Technician

Auto Plus Pep Boys

Posted Yesterday

VIEW JOBS 2/19/2020 12:00:00 AM 2020-05-19T00:00 Overview Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico. Position Summary The General Service Technician must have a mechanical aptitude and is able to perform basic automotive services including mounting and balancing tires, tire repairs, oil changes, vehicle inspections and other less technical services while delivering an excellent customer experience. Responsible also to maintain clean and safe work areas in the tire and service department. The General Service Technician may be required to provide advice to and sell customers on automotive services and repairs that are recommended or required for their vehicle. Duties & Responsibilities * Learn how to diagnose and repair basic automotive including brakes, alignments, suspensions, cooling and electrical * Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. * Change engine oil and filter * Install and perform tire maintenance * Install batteries and check starting / charging systems * Install headlights and other small bulbs * Repair flat tires * Install wiper blades * Stock and unload tires * Assist fellow technicians/mechanics in performing technical activities. * Keep store management aware of mechanical repair problems as they occur. * Clean and maintain an organized and neat shop. * Adhere to all company policy, procedure, safety and environmental rules. Knowledge, Skills, and Abilities * A valid driver's license * Passion for career as a Technician in the automotive industry * Eager to learn and competitive drive to succeed * Must be at least 18 years of age * High School Diploma or GED * Availability to work days, nights, holidays, and weekends as needed * Successful completion of pre-employment background check and drug screen Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands * Extensive standing, walking, pushing and reaching. * Need full range of motion for reaching, bending and stooping. * Repetitive movement of hands, arms, legs. * May drive a vehicle if needed. * Lifting of heavy equipment >100 pounds is required. * May work outside and be exposed to weather. * Exposure to adverse weather conditions, chemicals, odors, dirt and dust. * Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. * The noise level in the work environment is usually moderate. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Auto Plus Pep Boys Calgary Place GA

Call Center Service Desk Manager

American Systems