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Call Center Scheduler

Expired Job

Banner Health Tucson , AZ 85704

Posted 3 months ago

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

As a Scheduler, you will work in The Patient Service Center (PSC) and schedule appointments and handle calls from the patients intended for various providers and clinics within the Banner University Medical Center. In this role, you will be the first point of contact for a new patient seeking treatment and also serve as a conduit for messaging and appointments with the clinics. You will provide the caller with services including swift answer time, timely and accurate information, and available appointment dates and times are among the chief goals of this department.

You will be responsible for the scheduling of medical procedures/appointments such as: Cardiology, pulmonary, rheumatology, gastroenterology, endocrinology, nephrology, infectious disease, neurology, integrative medicine, nutrition to name a few across the assigned region which involves coordination of resources and communication back to the patient.

You will work independently under general supervision, following defined guidelines and procedures. This role works in a fast paced, multi task environment with high volume of calls requiring independent decision making and sound judgment to prioritize work. Customers can include hospital ancillary departments, surgery operating departments, admitting, physicians, physician's office staff, patients, patient family members, insurance companies, and all third party payers.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

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About Banner Health Corporate

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

About Banner Health

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

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Job Summary

This position is responsible for scheduling medical procedures for the organization's patients, physicians and medical facilities across the region by coordinating all aspects including, but not limiting to, facility resources, physicians, authorizations and insurance verification. Using a broad understanding of clinical procedures and company facilities, this position provides patients with pre-admitting information and pre-registration.

Essential Functions

  • Coordinates patients, facility resources, physicians, ancillary staff, documents, records, referrals, authorizations and insurance providers to effectively schedule medical procedures. Makes and responds to calls from patients, provider offices and facilities for scheduling services.

  • Schedules tests and procedures in scheduling software system according to the guidelines established by the individual hospital departments and central scheduling standards.

  • Obtains and documents prior authorizations, referrals, or other authorizations as required by facilities and insurance carriers. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.

  • Provides patients with information, pre and post-test instruction and directions, location directions, and answers to questions. Refers questions to medical offices as appropriate.

  • Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents have been received prior to appointments and ensures that orders are compliant with each facilitys policy.

  • As assigned, collects pre-payments and verifies insurance coverage.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Knowledge of medical terminology is required.

Also requires knowledge of payor contract terms and processes. Must have highly developed interpersonal skills and communications skills, with a strong customer service orientation. Requires effective teamwork skills and the ability to meet deadlines and productivity standards.

Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required.

Preferred Qualifications

Previous out-patient testing or surgical scheduling experience is desired.

Additional related education and/or experience preferred.



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Call Center Scheduler

Expired Job

Banner Health