Call Center Representative

Nauset Disposal is looking for a Call Center Representative to join our team for the summer season in South Yarmouth, MA.

Schedule is Monday through Friday, 8:00am to 5:00pm.

JOB RESPONSIBILITIES:

• Serve as point of contact for all internal and external customers (new and existing)

• Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up

• Analyze account activity and suggest opportunities for service improvements to the customer.

• Maintain appropriate files and documentation, in accordance with company policy and internal controls

• Liaise with internal teams to determine service requirements, resolve problems or complaints.

• Coordinate drivers according to customer requests

JOB REQUIREMENTS:

• 1 year of customer service/office admin experience

• Excellent time management and prioritization skills

• Strong written and oral communication skills

• Critical and logical thinking skills

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.