Call Center Representative / Specialty Care

William Backus Hospital Cheshire , CT 06408

Posted 2 months ago

Work where every moment matters.

Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

As part of a call center team, work through pre-registration office work queues to resolve outstanding questions and finalize registration requirements. Make outbound calls to complete pre-registration requirements for upcoming patient appointments, answer incoming calls from customers/patients in response to messages left, answer inquiries and questions, and provide information.

Responsible for providing outstanding and professional customer service. Answers incoming calls and resolves outstanding pre-registration requirements, including insurance requirements and completion of MSPQ questionnaires.

Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary. Performs other related duties in support of efficient operations. Perform these functions in accordance with defined individual and workgroup goals and metrics.

Flexibility to service all client groups and other assigned projects, groups, tasks, etc.

High school diploma or equivalent preferred

Two years of relevant experience in customer service, call center, or medical office highly preferred

Ability to adhere to HIPAA and OSHA policies at all times Ability to provide excellent and efficient customer service Ability to work effectively in a team environment Excellent written and verbal communication skills Multi-lingual highly desirable Ability to adapt quickly in a fast-paced environment Proficient in relevant computer applications Knowledge of medical terminology and insurance requirements preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.

We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.



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Call Center Representative / Specialty Care

William Backus Hospital