Call Center Representative

Overview

The Patient Outreach and Engagement Team is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported.

Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care.

The primary role of the Patient Outreach and Engagement Team is:

• Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.

• Handle high volume of calls regarding Denti-Cal, Medicaid and other Insurances.

• Effectively navigate systems to lookup existing patients' information in our dental systems

• Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.

• Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported.

• Outbound P.O.E.T candidates should surpass quality assurance, productivity, and dependability expectations.

• Follow best practices and adherence to pre-approved procedures in escalating patient concerns.

• Educate new and existing customers of any available plans, products, and services.

• Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan.

• Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions.

• Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions.

• Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team

• Ability to remain focused and productive each day though tasks may be repetitive.

• O.E.T members will be an extension of the dental offices located nationwide.

• O.E.T member will support building provider schedules through their partnership with the offices they support.

• All candidates will be managed to KPIs with regards to outbound calls and appointment bookings

• Experience with using Denticon, Dentrix Enterprise, and/or Tab 32 strongly preferred.

• Must be available to work varied days Monday - Saturday on-site in Dallas location.

Sonrava Health offers a competitive benefit package designed to enhance the lives of our employees. Employees are eligible for benefits based on their full-time status.

• Paid Time Off (PTO)

• Medical and dental insurance

• Vision coverage

• 401K plan

• Highly competitive salaries

• KPI based incentive programs.

• Outstanding professional training

• Exceptional growth and career advancement opportunities