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Call Center Representative

Expired Job

Randstad Phoenix , AZ 85001

Posted 3 months ago

Call Center Representative

job details:

  • location:Phoenix, AZ

  • salary:$13 - $14 per hour

  • date posted:Tuesday, September 25, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_688136

job description

Call Center Representative

Randstad is hiring call center reps to work in collections for a major financial firm in Downtown Phoenix!

Pay: $13 - $14/hr

Location: Phoenix AZ 85003

Parking: Pay for parking out of pocket or public transportation (light rail) suggested

Hours: TBD start ranges for 7-8:30 and end 3:30-5. (1 person each week will need to be available to work 8:30-5 on Friday)

Start date: ASAP

Opportunity to go perm?: Yes

Responsibilities:

????This is more a light collections role/Early or Mid stages of collections.

Early stages: 1 payment past due, Mid stages: 2 or 3 payments past due.

??Friendly reminder calls for 1-30 days delinquent on business loans, or lines of credit??

Will be making calls on and off dialer system (auto and manual). Once finished with portfolio on dialer system, will switch over to manual dialing to reach customers who have not given their consent to be reached on their phone with an auto-dialer.

For early stage calls, most of these customers have never been past due before, maybe just experienced an oversight or a bank error. May need to do research to correct error. Some customers may be starting to experience hardship.

For mid stage calls, customers have been experiencing hardship. No payment programs are available, but will educate the customer about the process.

I.e: late fees, interest rates, potential for charge off down the road after late stage collections. May also explore settlement options on accounts depending on the customers financial situation.

Working hours: 7:00 AM - 5:00 PM

Skills:

Call Center Experience

Fast paced, production environment experience

Open to coaching and learning company standards

Absolutely NO attendance issues

Qualifications:

If interested AND qualified, or know of anyone who may be, please send updated resume to subject "DTPHX - Collections"

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.



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Call Center Representative

Expired Job

Randstad