Call Center Representative

Perdue, Brandon, Fielder, Collins And Mott L.L.P. Amarillo , TX 79105

Posted 2 months ago

Position Summary: PBFCM is a high-volume collection firm that offers a professional, yet casual environment. We

are in search of a full-time team member for our Collections Department to assist in the collection of

delinquent fines and fees accounts through varying communication methods and possible suit preparation.

Essential Job Functions:

Receive high volume of inbound phone calls

Make outbound calls to account owners

Track correspondence sent, received or requiring further action in account management system

Research owner contact information as needed

Meet daily, weekly and monthly production objectives

Be accountable for call quality, attendance, and adherence to work schedule results

Experience Requirement(s):

Previous Office Experience (Required)

Experience in a law office, collections environment or tax office (Preferred)

Experience in customer service (Preferred)

Education Requirement(s):

High School diploma or equivalent (Required)

Some college (Preferred)

Competencies / Skills

Essential Skills:

Strong oral and written communication skills

Proficiency in Microsoft Office, specifically Word, Excel and Outlook

Ability to meet deadlines, work under pressure and prioritize tasks

Strict attention to detail

Ability to work independently

Strong proficiency at multi-tasking

Punctuality and dependability

Preferred Skills:

Decision-making skills Ability to work independently and make decisions that balance the interests of the

firm and the customer

Conflict Resolution skills Customers can be difficult and you need to be able to respond to difficult behavior

with diplomacy and tact

Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations

Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve

individual and team performance goals

Work Environment

This position involves:

Sitting at a computer most of the day

Utilizing a headset and being on the phone frequently

On the job training

Annual performance reviews

Physical Demands: While performing the duties of this job, the employee is regularly required to walk, sit, speak

and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the

employee may be required, on occasion, to stoop, kneel, or crouch. Specific vision abilities required by this job

include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to

travel by air or car.


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Call Center Representative

Perdue, Brandon, Fielder, Collins And Mott L.L.P.