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Call Center Representative
Fort Wayne , IN 46825
Posted 3 months ago
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Answering inbound calls regarding billing (80% inbound calls) - Responsibility for resolution of all issues.
Accurate notation of telephone conversations and written communication into a computer database
Ability to navigate through several systems (Salesforce, Outlook/Email, web based systems and proprietary software).
Follow up by making outbound calls - team handles 100-200 calls total a day with average talk time per call 6 minutes.
Employment Type: Temporary