Call Center Representative

No Dress Code LLC Charlotte , NC 28201

Posted 4 months ago

We're on the lookout for a Call Center Representative to work from home and to be the primary link between our client's customers both current and potential.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on all while keeping customer satisfaction at the forefront of their decision-making and communication.
Call Center Representative Responsibilities

Manage large amounts of inbound and outbound calls with efficiency
and courtesy

Follow conversation prompts and scripts when handling different
topics

Identify customers needs; clarify their information; research their
issues; then provide solutions and/or alternatives to solve their
problems

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by going the
extra mile when you can

Keep accessible, comprehensive records of all conversations in our
call center database

Attend educational seminars to improve knowledge and performance
level

Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

Strong phone and verbal communication skills, plus active listening
skills

Empathetic customer focus, flexibility to manage many different
personality types

Ability to multi-task, set priorities, and manage time effectively

High school degree

Flexible Schedule

Various clients to choose from such as
Theme Park Reservations
Cruise Ship
Online Auction
Home Repair Stores
Cable/Internet Provider
And MORE!
Starting pay is $9-$12 per hour

Set your own schedule! Control the way you work!


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Call Center Representative

No Dress Code LLC