Call Center Representative

Join Our Team of Professional Electricians

Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you'll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.

JOB SUMMARY

This position answers incoming client telephone calls. CSR is also responsible for making out bound calls to schedule service calls. CSR is responsible for making out bound "Happy Check" calls about service visits.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not

• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

• Performs "Happy Check" phone calls.

MINIMUM REQUIREMENTS

• High school diploma or equivalent required

• Above-average verbal and telephone communication skills are essential

• Must have good computer software skills

• Prior customer service experience preferred

• Knowledge of Service Titan software a plus

• Knowledge of inside sales a plus

• Bilingual a plus

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

• Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

• Commissions - CSRs are able to make commissions on memebership sales on top of base pay

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Job Type: Full-time

Salary: based on experience