Call Center Representative

Medical Center Pharmacy San Diego , CA 92101

Posted 2 weeks ago

A Call Center Representative is responsible to serve customers by determining requirements (troubleshoot), answering inquiries, resolving problems, fulfilling requests, and maintaining database information (patient profiles).

Job Duties and Responsibilities include, but are not limited to:

• Answer the telephone in a friendly and efficient manner

• Take a prescription from a patient/customer and verify name, address, telephone number, date of birth, allergies, and insurance information

• Knowledgeable of products carried and services offered

• Process prescription if trained and authorized to do so

• Provide outstanding customer service by being ready and able to answer a high volume of calls

• Assist customers with any questions, concern or requests with the aim of a first call resolution

• Determine customer requirements by verbally communicating effectively

• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems when necessary

• Effectively communicate with pharmacy staff any pertinent customer and prescription information, maintain pharmacy logs and records, and check workflow when processing inquiries and special requests

• Seamlessly transfer customers from call center to the appropriate department; relay all relevant information to best serve the customer

• Navigate between viewing computer screens, assisting phone customers, and inputting information

• Follow through problems (trouble tickets) to resolution

• Strive to meet and exceed team averages and personal goals for the number of calls taken per hour, talk time per call and other statistics

• Promote and explain new pharmacy features and services, transfer new prescriptions, retain existing prescriptions, and build a positive relationship with each caller

• Maintain customer profile database by entering information accurately

• Bilingual (English and Spanish) preferred

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Representative

Penske Automotive Group

Posted 6 days ago

VIEW JOBS 10/10/2019 12:00:00 AM 2020-01-08T00:00 We are currently seeking a Call Center Rep to join our Team! WHY WORK FOR US? We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. RESPONSIBILITIES: Enjoy working in a fast paced customer oriented environment Greet and interact with customers on the phone in a friendly and professional manner Assist in directing customers to the correct dealership or department Effectively take messages as needed and properly relay to the necessary person/department QUALIFICATIONS: Detail oriented and excels in a fast-paced, results driven environment Previous call center experience preferred/not required Professional and friendly phone skills Ability to work a flexible schedule Ability to multi-task Self-motivated enthusiastic presence in a team environment Professional appearance and work ethic WE OFFER: * Competitive Compensation * Medical, Dental and Vision * 401(k) with company match * Superior Training * Career Development Programs * Organizational Stability * National growth opportunities * Vacation/Sick & Holiday Benefits Penske Automotive Group San Diego CA

Call Center Representative

Medical Center Pharmacy