Call Center Representative

Job Details Job Location 1115 WEST 3RD ST - LITTLE ROCK, AR Position Type Full Time Description Job Description: POSITION SUMMARY Under the supervision of the Vice President of Client Services, the Outbound Call Center Representative performs a wide variety of insurance billing duties in support of RCM services.

As an integral part of our RCM team the position serves in a cross-functional, fast-paced environment in order to meet performance and quality assurance benchmarks. Essential duties include various aspects of patient collections. Responsibilities: Handling collections on unpaid patient account balances.

Answering patients billing questions. Phone triage & return patient phone calls. Follow client protocols for patient collection.

Keep current on informational changes in billing/collection procedures Meet benchmarks for patient collection volume. Learn or know how to read and understand an EOB. Communicate/answer questions regarding outstanding patient collection issues Other duties as assigned Qualifications Qualifications: 3-5 years of relevant experience OR degree from an accredited college Excellent communication skills Ability to deal with a number of tasks simultaneously Strong attention to detail Basic or intermediate computer skills Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.

Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services skills. Must be highly flexible; able to accommodate changing needs of the department. Must be a self-starter, motivated and have the ability to multi-task.

Training and/or experience with computer data entry. Knowledge of medical terminology, desired. Ability to understand and follow instructions.