Call Center Representative

Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety and excellence since 1944.

Summary of Job:

Join our team of professional Customer Experience Advocates helping businesses with their Facility service needs, such as HVAC, Plumbing and Electrical.

Be part of a growing team where we thrive responding to calls, emails, and chats from customers in a professional, and timely manner. We encourage daily interactions across business lines to provide an optimal level of support and communication.

Develop and maintain strong professional working relationships with other team members. And have a deep understanding of Lee Company's culture and mission to create a place where employees can THRIVE is vital to the success of this position.

Flexible schedule offering day and evening hours!

Hybrid Work from Home schedules available!

Skills and Abilities:

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Must practice active listening/ and problem-solving skills
• Driven, tenacious and enthusiastic attitude
• Service-minded 'How can I help?' approach
• Methodical, organized and with excellent attention to detail
• Team Player willing to roll sleeves up and collaborate with the team
• Ability to multi-task and work under pressure
• High level interpersonal communication skills, both verbal and written
• Computer skills (MS Teams, MS Outlook, Internet and Intranet navigation, Web-based platforms.
• Dynamics 365 experience a plus but not required.
• Five9 experience not required but desired.

Company Perks & Benefits:

Our mission at Lee Company is to create an environment where our employees can thrive, and we mean that. Wellness involves your relationships, finances, career, community, as well as physical health. We don't just talk the talk, we walk the walk. Check out what benefit programs we offer to help our team and family members THRIVE with us!

• We pay 100% of every employee's long-term disability, life insurance, and fees associated with acquiring and maintaining a trade license
• We offer free trade training and license exam preparation through Lee Company University (LCU), our very own NCCER accredited trade school
• We have a company match program for 401(k) and health savings account contributions
• You earn paid time off and paid holidays for your personal well-being
• You earn rewards for your commitment to wellness and participation in initiatives through our rewards program
• We offer meaningful assistance programs like Chaplain services, an on-site / mobile clinic, and an emergency assistance fund
• We connect you to opportunities to make an impact through volunteering in our communities
• And other benefits such as health insurance, dental, vision, and short-term disability

At Lee Company, you will be among the most knowledgeable and experienced trade experts in the country. We offer competitive pay, full benefits, paid training, and opportunities for growth.

If you have a desire to serve and a passion for excellence, apply today!

Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave.