Call Center Representative

Position Description: Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: -Answering incoming phone calls in a fast-paced environment.

• Resolving Tier 1 level issues

• Reviewing taxpayer accounts

• Verifying, gathering and simultaneously updating key information

• Educating taxpayers of online resources and current tax policies

• Submitting requests for payment arrangements

• Participation in all team engagement activities.

• Meeting performance expectations Experience Required : Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).