Call Center Representative

Kids Dental Brands Phoenix , AZ 85002

Posted 2 months ago

Job summary:

This high volume call center position will primarily be responsible for supporting local dental offices in the states the Company operates in.

Summary of Essential Job Functions:

  • Appointment confirmation

  • Patient scheduling

  • Inbound customer service calls

  • Eligibility verification

Competencies:

  • Excellent communication skills (verbal and written)

  • Strong organizational skills

  • Healthcare background a plus

  • Strong customer service skills

  • Must be able to multi-task, prioritize, and follow-up as necessary

  • Knowledge of Dentrix preferred, but not required

Qualifications:

Education: High school diploma or equivalent

Experience: Call center experience preferred, but not required

Certifications: NA

Computer Skills:Knowledge of Microsoft Office Suite Products

Language Ability: Excellent verbal and written communication skills including the ability to remain calm during stressful customer or employee situations. Bilingual preferred, but not required

Work Environment/ Physical Demands:

The work environment includes work within a dental clinic and remote work in an office environment. The work environment may vary significantly and may include loud, fast-paced, and rapidly changing conditions. All employees working within a dental clinic have potential exposure to blood or air borne pathogens, as is typical in a healthcare setting. Position may require long periods of sitting and standing. Manual dexterity will be required for handling small objects. Close and distance vision will be required and the ability to shift focus rapidly. Nature of work requires an ability to effectively communicate and exchange information with patients, their parents, and staff.? Must be able to walk and stand for extended periods of time; ability to lift/carry up to 30 pounds and be able to twist, turn, bend and stoop.

Acknowledgement:

I understand that the above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

I understand that should I need a reasonable accommodation in order to perform the duties of my job, it is my responsibility to discuss with my supervisor or Human Resources as necessary.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Representative

Penske Automotive Group

Posted 2 months ago

VIEW JOBS 10/3/2020 12:00:00 AM 2021-01-01T00:00 Summary/Objective The Call Center Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email or social media as assigned. Essential Functions * Completes outbound calls based with a focus on lead generation activities for new car, used car and service drive marketing programs * Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance, state inspections * Makes daily call quota * Respond to inbound internet leads by phone, text message, and email * Schedules sales and service appointments * Confirms sales and service appointments * Reschedules missed sales and service appointments * Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications * Assists with answering customer inquiries and problems by routing customer to the contact and or department * Conducts telephone and in-person transactions courteously and promptly * Understands the terminology of the automobile business and keep abreast of technology changes * Understands the manufactures requirements and policies for assigned brands * Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons * Follows the Company Code of Business Ethics and Conduct * Understands and follow all work rules and procedures and follows lawful directions from Supervisors * Upholds the company's non-disclosure and confidentiality policies and agreements * Maintains a professional appearance in accordance with company policy * Attends pertinent training and stay current with the sales department concerns and sales techniques * Attends company meetings as required * Other duties as assigned Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. Competencies * Excellent communication skills both oral and written with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Ability to process data and organize it for management analysis. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages * Ability to understand and follow work rules and procedures * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form * Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions * Ability to interact well with others and be a positive influence on employee morale throughout the organization Work Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position may involve long periods of sitting This position involves repetitive motion. This position requires the ability to climb stairs and may be required to stoop, and kneel infrequently This position requires the ability to hear and talk This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time Position Type/Expected Hours of Work Work evening, weekend and holiday work hours as required. Required Education and Experience High school diploma or the equivalent and one year related experience; equivalent combination of education and experience. Preferred Education and Experience Associate's degree (A. A.) or equivalent; or one to two year related experience and/or training; or equivalent combination of education and experience. Penske Automotive Group Phoenix AZ

Call Center Representative

Kids Dental Brands