Call Center Representative

Call Center Representative

This person must be able to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and staff and participating in problem solving activities. He or she must be detail oriented, sensitive to the patient’s needs, and require minimal supervision to function efficiently. The person in this position maintains office operations by receiving and distributing communications and serving the patients. He or she works directly with the clinical staff and acts as a liaison between the patient and the provider. This position requires close communication with the patient, nurses, providers, and case managers to coordinate care. Communication with and respect for the patient is essential to build rapport. Good patient assessment skills are essential. This person must prioritize tasks and use space and time efficiently. The person in this position must be able to think critically and logically. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust.

Compensation Package:

• $18.00+ Per Hour Depending on Experience
• Full Benefits (Health, Vision, Dental)
• 401k with 2.5% Match
• PTO + Paid Holidays
• Short Term Disability & Long-Term Disability
• And Much, Much More!

Requirements:

• Monday through Friday 8AM to 5PM
• Level 2 background clearance required
• Must have all necessary vaccinations, a PPD Test done upon hired
• One to three years of progressive work experience in a medical office setting

Responsibilities:

• Maintains professional behavior, and attitude towards patients, visitors, and coworkers.
• Answers incoming customer phone calls and take appropriate action for each call.
• Maintains customer satisfaction ratings based on explicit criteria set forth by the company.
• Attends mandatory training sessions to stay updated on product or company policy changes.
• Uses company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company’s EHR to keep each patient record updated.
• Makes, changes, cancels, or edits appointments.
• Transfers calls as appropriate using switchboard.
• Strong communication and phone skills.
• History of success in customer service.
• Solves customer issues.
• Upsells customer accounts.
• Maintains call center database.

Apply HERE or Send Resume to Justin@theipgteam.com