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Call Center Representative Inbound/Outbound

Expired Job

Randstad Spokane , WA 99201

Posted 4 months ago

Call Center Representative Inbound/Outbound

job details:

  • location:Spokane, WA

  • salary:$14 - $17 per hour

  • date posted:Tuesday, September 11, 2018

  • experience:Experienced

  • job type:Permanent

  • reference:S_682688

job description

Call Center Representative Inbound/Outbound

Do you enjoy helping people over the phone? How would you feel to work for one of the fastest growing organizations within the area? Are you excited to use the latest technology available within a call center? One of the largest healthcare and insurance providers is seeking driven individuals to join the organization.

To apply and request testing, email

Duration: 09/20/2018 to 11/09/2018(Temp to Perm Opportunity)

Pay Rate: $14.00 to $17.00

Shift/hours: M-F Normal Business Hours

Location: Spokane, WA

Responsibilities:

Patient Access and Registration

Perform appointment making processes

Perform check-in, check-out, admit and discharge tasks

Build and maintain appointing templates

Perform MyGH set up verification

Communicate with patients via multiple channels

Complete accurate patient registration, such as, verification of patient demographics and payer coverage

Working hours: 8:00 AM - 5:00 PM

Skills:

--Be available to handle member inquiries. Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues.

Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services.

--Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns

--Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information.

--Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

Qualifications:

2+ years of Customer Service experience within Environment is highly desirable


Must have Excellent Verbal and Written Communication Skills


Must be able to complete on-boarding documents before required dead-lines


Must be able to type at least 30 WPM


Must be flexible to have 100% attendance for the 1st 90 days


High School Diploma or equivalent highly desirable

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


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Call Center Representative Inbound/Outbound

Expired Job

Randstad