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Call Center Representative Inbound

Expired Job

Randstad Atlanta , GA 30301

Posted 3 weeks ago

Call Center Representative Inbound

job details:

  • location:Atlanta, GA

  • salary:$12 - $15 per hour

  • date posted:Tuesday, October 16, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_695245

  • questions:tyler.hernandez@randstadusa.com000/000-0000

job description

Call Center Representative Inbound

We are looking for a Call Center Representative that will be the liaison between our client and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication ???scripts??? when handling different topics

  • Identify customers??? needs, clarify information, research every issue and provide solutions and/or alternatives

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Meet personal/team qualitative and quantitative targets

Working hours: 8:00 AM - 5:00 PM

Skills:

  • Strong phone and verbal communication skills along with active listening

  • Customer focus and adaptability to different personality types

  • Familiarity with CRM systems and practices

Education:

High School

Experience:

Experienced

Qualifications:

-Previous experience in a customer support role

  • Ability to multi-task, set priorities and manage time effectively

  • High school degree

Please send your resume to if interested.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


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Call Center Representative Inbound

Expired Job

Randstad