Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Call Center Representative Inbound

Expired Job

Randstad Atlanta , GA 30301

Posted 4 months ago

Call Center Representative Inbound

job details:

  • location:Atlanta, GA

  • salary:$12 - $15 per hour

  • date posted:Tuesday, October 16, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_695245

  • questions:tyler.hernandez@randstadusa.com000/000-0000

job description

Call Center Representative Inbound

We are looking for a Call Center Representative that will be the liaison between our client and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication ???scripts??? when handling different topics

  • Identify customers??? needs, clarify information, research every issue and provide solutions and/or alternatives

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Meet personal/team qualitative and quantitative targets

Working hours: 8:00 AM - 5:00 PM


  • Strong phone and verbal communication skills along with active listening

  • Customer focus and adaptability to different personality types

  • Familiarity with CRM systems and practices


High School




-Previous experience in a customer support role

  • Ability to multi-task, set priorities and manage time effectively

  • High school degree

Please send your resume to if interested.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Inbound Customer Service Representative

Genuine Parts Company

Posted 7 days ago

VIEW JOBS 1/10/2019 12:00:00 AM 2019-04-10T00:00 Job Description: The Customer Service Representative (CSR) will work effectively and efficiently providing consistent, high quality service in a high-volume shared service center environment. Working in a team environment, the Customer Service Representative is responsible for addressing employee and manager inquiries and requests that are received via phone, email, or other channels. The CSR will use a case management system to track, document and respond to inquiries using standardized best-practice processes. As the primary contact point for all customer inquiries to the ESC, it is imperative that they project a professional image through their telephone and writing skills and possess exceptional customer service skills. Primary Duties/Responsibilities: * Act as main point of contact for all customer inquiries, requests and transactions * Process updates to the employee's record ensuring accurate documentation for all transactions * Assist field HR and employees with navigating through various company systems and related documents (i.e., policies, user guides, SPD's) * Create a new case or update an existing case for every request received in the ESC's case management system * Performs daily review of open case queues to ensure inquiries/requests are being assigned, resolved and closed properly and in a timely manner. * Ensure quality employee experiences by using a professional and service-focused approach when handling all inquiries * Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information * Work to resolve as many calls/cases as possible upon first call/contact. Assign cases to appropriate escalation point as necessary. * Recognize, document and inform the supervisor regarding trends in internal and external inquiries. * Establish and maintain effective working relationships with peers, management, customers and field HR staff. * Exercise sound judgment when prioritizing, organizing and monitoring inquiries while assigning emails and distributing cases timely to team. * Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase * Recommend process improvements and create new and/or modify existing process documentation or knowledgebase articles. Qualifications: * 1-2 years prior relevant experience in a call center or service center environment * Superior Customer Service skills * Excellent oral and written communication skills * Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.) * Attentive listening skills that enable asking of probing questions to aid them in problem- solving and issue escalation * Detail oriented and able to multi-task – Good organizational skills * Ability to operate well under pressure – Strong problem solving skills * Proficient computer skills (Microsoft Word, Microsoft Excel) – People Soft and/or Service Now experience a plus * Dependable, punctual and able to achieve an appropriate level of attendance * Team player with a positive attitude We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Genuine Parts Company Atlanta GA

Call Center Representative Inbound

Expired Job