Call Center Representative - Inbound

Municipal Employees Credit Union Of Baltimore Baltimore , MD 21203

Posted 2 months ago

MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

MECU is currently searching for our newest team member to join our Call Center as an Account Services Representative (ASR) I.

RESPONSIBILITIES:

  • Provide exceptional customer service and problem solving by responding to all Inbound calls

  • Assist customers with new and existing accounts, website navigation, products and other services

  • Be an active listener who can show empathy and patience

  • Communicate information to a varied audience

  • Resolve customer inquiries

  • Cross-sell products and services based on member needs

  • Work in a fast paced, high volume, changing environment

  • Learn and strives to gain new knowledge about product and service changes

QUALIFICATIONS:

  • Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required

  • Exceptional customer service and interpersonal phone etiquette skills

  • Strong computer application skills

  • Strong oral/written communication skills

  • Must be results oriented

  • Quick learner and motivated to be a consistent performer

  • Attendance and punctuality are a must

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks.


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Call Center Representative - Inbound

Municipal Employees Credit Union Of Baltimore