MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
MECU is currently searching for our newest team member to join our Call Center as an Account Services Representative (ASR) I.
Provide exceptional customer service and problem solving by responding to all Inbound calls
Assist customers with new and existing accounts, website navigation, products and other services
Be an active listener who can show empathy and patience
Communicate information to a varied audience
Resolve customer inquiries
Cross-sell products and services based on member needs
Work in a fast paced, high volume, changing environment
Learn and strives to gain new knowledge about product and service changes
Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required
Exceptional customer service and interpersonal phone etiquette skills
Strong computer application skills
Strong oral/written communication skills
Must be results oriented
Quick learner and motivated to be a consistent performer
Attendance and punctuality are a must
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks.
Municipal Employees Credit Union Of Baltimore