COME CHECK US OUT! WE HAVE A NEW CLIENT!
After Training - $12.50 + Bonus
Quarterly & Annual Raises
PM, Mid-shifts, and Weekend hours now available!!
You want it? We got it!!
Who is Focus?
Focus Services is call center located in the heart of your home town. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus agents receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.
Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.
Join our Team!
Focus Services is seeking motivated, dependable individuals to join our team as Customer Service Representatives. Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package. Our Customer Service Representatives are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them.
$12.00-$12.50 per hour
Added incentives for performance, hours, etc.
Clearview point purchasing system
Field inbound calls in a professional manner
Focus on Customer Retention
Respond to and resolve customer questions
Research possible solutions to customer issues
Sell / Up sell products on customer's account
Deescalate upset customers
Are you a good fit?
Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
The ability to type 25 wpm
Good numerical and analytical skills
Skill to communicate effectively with customers
Ability to handle a high stress environment
Willingness to work in a fast pace work environment
Ability to be proactive
Application & Certification Process
Sign an offer letter commitment
Pass a background/drug test
Complete all training certification requirements which include a combination of required facilitated sessions and several self-led eLearning modules for 4 weeks.
Insurance Benefits & Time Off
Paid Time Off
Reduced or Flexible Hours
Family Medical Leave
Excellent base wage
Daily / Weekly / Monthly Contests and Prizes
Perks & Discounts
Employee Assistance Program
Company Social Events
On the Job & Continuation Training
Professional Development/Advancement Opportunities
Volunteer Assistance Program
Employee lunches and snacks
Casual dress code
Tiered promotional opportunities based on performance
Individual and Team recognition
Check us out at www.focusservices.com to learn more about our company history, culture, and values!