Genesis Call Center Fayetteville , NC 28314
Posted 4 days ago
Position Description: We are looking for a customer-oriented Call Center Representative or Customer Care Representative/CCR that will be the liaison, provide product/service information, and resolve any emerging programs that our customer accounts might face with accuracy and efficiency across multiple industries. Our serviced industries include roadside assistance, telecommunications mass media entertainment, home improvement retail, electricity retail, hospitality, travel, tourism, and more. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. The best CCRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Problem-solving also comes naturally to CCRs. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Service Type: Customer Service, Technical Support, &/or Sales
Work Commitment: 15-hours per week or more
Schedule Availability: Flexible
Schedule Structure: Rep controls own schedule
Location: Fully remote
Training Availability: 1-4 Weeks
Responsibilities:
Requirements
Knowledge/Skills/Abilities:
Qualifications:
Workstation Requirements
Laptop/Desktop:
Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a separate monitor is recommended.
Phone Service Requirement Options:
Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.
(2) Call Center Dialpad with Headset provided to applicant.
Internet Requirements:
Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.
Additional Information:
Benefits
Genesis Call Center