Will handle customer inquiries by phone, email and in person for a fast-paced centralized call center that provides support to residents of HOAs managed by Associa-PCM in Southern California. This position will be responsible to provide effective and proactive resolutions to customer issues.
Hours are Monday through Friday, 8 AM to 5 PM.
Duties include but are not limited to:
Answer incoming calls in a timely, professional and courteous manner.
Demonstrate flexibility and effective communication skills in all interactions with others.
Troubleshoot and answer questions from homeowners relating to their account.
Identify and escalate calls to the next level for additional assistance as necessary.
Coordinate with customers to resolve any billing inquiries.
Other duties as assigned.
Proficiency in Microsoft Office products (Word, Excel, Outlook).
Knowledge of general office equipment (copier, fax, phone systems, etc.).
Knowledge of conflict resolution techniques at a proficient level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Professional customer service skills.
Acceptable business writing skills.
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills.
All your information will be kept confidential according to EEO guidelines.
Mobile Mini, Inc.