Call Center Representative

Appleone Staffing Pittston , PA 18640

Posted 1 week ago

Temporary roles with no end date, 3 to 6 months. Candidates may be hired on as full time employee) contingent upon attendance, performance, and business need.
Essential Duties and Responsibilities:
- Provide customer service by answering questions and resolving problems related to how to use the various program resources and tools available to promote program engagement and employment efforts.
- Complete basic call-related input to phone inquiries including data entry, verifying caller information, and entering call logs in the client-provided database and completing event registration as needed.
- Discuss caller needs and use provided Work Incentive Planning and Assistance (WIPA) scripts and call flows to determine and appropriately refer callers, completing the required Intake & Referral forms via the WIPA program database.
- Conduct outbound calls to follow up with potential beneficiaries that request assistance in identifying a service provider.
- Assist caller with accessing and using various resources and use tools available on the program website.
- Troubleshoot to solve caller-identified issues and barriers to program engagement related to work incentive program use and benefits planning for obtaining and/or retaining employment.
Minimum Requirements:
- High School diploma or GED required.
- Associate degree preferred.
- At least 1 year of prior customer service/secretarial/telemarketing experience required.
- At least 3 years experience working in a call center environment preferred.
- Prior experience working in employment services preferred.
- Ability to speak, read and write English clearly, professional and fluently

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Distribution Center Supervisor

The TJX Companies, Inc.

Posted 5 days ago

VIEW JOBS 11/7/2019 12:00:00 AM 2020-02-05T00:00 Success is always in style at TJX, a Fortune 100 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners and Homesense. If you're experienced in moving goods and moving people – a true team leader who can motivate and inspire people to reach their maximum potential, TJX would like you to join our Distribution Leadership team. Ideal candidates will have a variety of diverse leadership experiences. You may be a new college graduate or just transitioning from the military. You may have a more traditional background in distribution or manufacturing, or maybe your leadership skills have been gained working in the restaurant or retail industries. Come utilized your leadership and operational talents and be part of a collaborative team focused on executing business goals and objectives. TJX offers tremendous growth potential in our expansive distribution network, exceptional benefits, and an excellent relocation package for qualified candidates. The Distribution Center Supervisor will: * Supervises warehouse associates with regard to daily production performance within the Distribution Center's departments (receiving, lay-up, selection, shipping, etc.) * Meet or exceed volume and department productivity goals. Review and analyze KPI's (Key Performance Indicators) reports in a timely manner to ensure meaningful data is reported both internally and externally. * Ensure safe, efficient warehouse facility operations by advocating safety training & accident preparedness * Have the ability to analyze and make staffing adjustments to respond to work flow * Adhere to proper work methods and safety & union standards * Regulates the flow of merchandise through the Distribution Center to avoid delays and maintains the highest possible efficiency. * Develops and motivates warehouse associates, resolves associate relations issues and provides a positive working atmosphere. Conducts performance appraisals and monitors progress of associates. * Establish and maintain collaborative relationships across all levels of departments in order to implement strategic solutions * Foster and reinforce a positive, collaborative environment that respects and values diversity The Distribution Center Supervisor must have: * Flexibility to prioritize and resolve issues in a timely manner * Strong reasoning, analytical and problem-solving skills * Ability to interpret and communicate policies & procedures clearly * Strong computer skills, including WMS & MS Office Suite (Word & Excel) * Ability to clearly and effectively communicate with business partners, Associates, union representatives and management * Must have flexibility to support multiple shifts At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed. Discover Different. Apply today! In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: Pittston || PA || TJ Maxx The TJX Companies, Inc. Pittston PA

Call Center Representative

Appleone Staffing