Call Center Representative

Call Center Representative ( Job: 2053127) Client Type: Restaurant Duration: 6-12 Month Contract Location:

San Antonio, TX (On-site/In-office) Compensation: $17/hr. Hours/ Shift: Work 5 days per week (1 weekend day off; if two consecutive days off are desired, they will not be on weekdays) 6 am - 10 pm (8-hour shift, steady schedule that won’t change frequently) Overtime opportunity available through the end of the year If qualified and interested in the position, please reach out to the professional recruiter, Nicole, at nrosipalapexsystems.com Position Description:

This position is responsible for providing support to internal employees and managers in a call center environment. You will be required to capture information through inbound calls/chat and input the information to the ticketing system (MS Dynamics). This position offers a great opportunity to get a foot in the door; this team is often considered for Desktop conversions and other internal opportunities. Must Have:

Reliability (must be on time and have good attendance) Excellent communication skills Minimum of 1 year of customer service experience Experience with ticketing systems (MS Dynamics preferred) Basic knowledge of MS Office General computer literacy (professional or personal experience) Nice to Have: Experience with tech troubleshooting (training will be provided) Previous contact center experience Interview Process: 30-minute Teams interview with video required (with 2 internal employees) 1-hour in-person follow-up (30 minutes focused on training, 30 minutes in-depth discussion around expectations) Note : Candidates with networking/cybersecurity experience are welcome to apply but should understand that this department does not lead down that path, though there is potential to move into other areas.