Call Center Representative

Amerisave Mortgage Chandler , AZ 85249

Posted 4 months ago

AmeriSave is currently seeking top sales minded professionals who possess a competitive spirit, customer focus and a passion for selling to join our Mortgage Loan Originator training program with starting pay up to 17.31/hr. No prior mortgage experience required! Company paid mortgage licensing!

Don't miss out on this lucrative career opportunity to become a licensed Loan Originator with potential to earn a six figure income! Due to high retention rates, these openings to join our talented team do not become available often, and our distinguished training program is in high demand.

Mortgage Loan Originators are responsible for proactively contacting high quality leads, assisting prospective clients through the application process and helping our clients select the best loan program to meet their financial goals.

Qualified candidates will initially join our team in a Client Support Specialist role where they will learn the sales practices of the Loan Officer position while utilizing our state of the art telephony to initiate contact with prospective customers. Ongoing training will prepare you to obtain the necessary licensing to advance your career within the organization.

We offer:

  • Paid training program with the opportunity to enhance your skills and learn the business from a highly successful, skilled and talented training and management team

  • Growth opportunities for those who exhibit excellent performance and positive attitudes

  • Company paid and maintained mortgage licensing along with continuing education courses

  • Attractive compensation and benefits package. Medical, dental, vision and prescription drug coverages as well as 401(k) benefits.

  • A company that values having fun. Seriously.Have Fun is one of our Core Values.

Responsibilities:

  • Manage a high volume of calls, emails and SMS (text) with existing or potential homeowners who have shown interest in either refinancing or purchasing a home

  • Pre-screen potential borrowers by confirming basic information

  • Establish and maintain a friendly rapport with customers and understand their goals and objectives

  • Transfer interested consumers to the Loan Officers

  • Set appointments with consumers for the Loan Officers

  • Deliver exceptional customer service to potential and existing customers

  • Meet training requirements that will prepare you to obtain Nationwide Mortgage Licensing System & Registry (NMLS) requirement

Qualifications:

  • Customer service experience (inbound/outbound call center, retail or service industry preferred)

  • Previous collection, banking, financial services, or mortgage experience a plus

  • Must be high-energy and have a positive attitude

  • Must be articulate and able to quickly develop rapport with customers over the phone

  • Comfort level using computers, proficient with Microsoft Office Suite and adaptive to learning new programs.

  • Excellent customer service, written and verbal communication skills

  • Ability to work well under pressure and manage high volume of calls

  • Ability to counter customer objections

  • Must be independent, self-motivated and organized

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Call Center Representative

Amerisave Mortgage