Call Center Representative

Amerisave Mortgage Louisville , KY 40202

Posted 4 months ago

AmeriSave Mortgage is currently seeking Call Center Representatives for full time positions in our outbound call center. You will initiate contact with prospective customers and screen and transfer leads for our team of Loan Officers. In this role you will have the opportunity to make a positive impact on the success and growth of the organization.

No prior mortgage experience is required! We offer PAID training and hourly rates up to $18/hr.

Founded in 2002, AmeriSave Mortgage is one of the nation's leading direct mortgage lenders with top lender rankings on Lending Tree, Consumer Affairs, Bankrate, Zillow and others. Our goal is to make the mortgage process simple and fast with our advanced technology and our talented team of customer focused professionals. We strive to make it easy, enjoyable and convenient for customers to do business with us. We offer a fun, casual and entrepreneurial-spirited work environment where employees are provided with the tools to grow and succeed.

We offer:

  • An amazing, upbeat culture with supportive leadership and exceptional training and mentorship

  • Growth opportunities for those who exhibit excellent performance and positive attitudes

  • Attractive compensation and benefits package. Medical, dental, vision and prescription drug coverages as well as 401(k) benefits.

  • A company that values having fun. Seriously.Have Fun is one of our Core Values.

Responsibilities:

  • Using state of the art telephony, manage high volume of calls with existing or potential homeowners who have shown interest in either refinancing or purchasing a home

  • Manage a high call volume, emails and SMS (text) in order to enable our sales staff to maintain a full pipeline of prospects

  • Pre-screen potential borrowers by confirming basic information

  • Establish and maintain a friendly rapport with customers and overcome objections by understanding their goals and interests

  • Transfer interested consumers to the Loan Officers

  • Set appointments with consumers for the Loan Officers

  • Deliver exceptional customer service to potential and existing customers

Requirements:

  • Telemarketing and/or customer service experience (inbound/outbound) preferred

  • Previous collection, banking, financial services, or mortgage experience a plus

  • Must be high-energy and have a positive attitude

  • Must be articulate and able to quickly develop rapport with customers over the phone

  • Excellent customer service, written and verbal communication skills

  • Ability to work well under pressure and manage high volume of calls

  • Ability to counter customer objections

  • Must be independent, self-motivated and organized

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Representative

Rollins, Inc

Posted 2 weeks ago

VIEW JOBS 11/2/2019 12:00:00 AM 2020-01-31T00:00 OPC Pest Services is one of the largest 100 pest management firms in the country! Our mission is to help protect our customer's health and property by providing valuable, high quality solutions delivered by passionate professionals. We have built our reputation on our company's belief of putting the customer experience first and the Inside Sales Representative is key to delivering on this purpose. Be a part of the team! The Inside Sales Representative handles general inquiries from customers and potential customers regarding our services. Responsible for generating sales leads on incoming inquiry calls in a fast-paced call center environment. Sets up services by using a scheduling system to route calls to the appropriate technicians. The Successful Inside Sales Representative Will . . . * Answer inbound calls from potential customers requesting information about our services * Generate and close sales leads resulting from inquiry calls * Answer inbound calls from existing customers regarding their service, billing, scheduling, etc. * Schedule pest control service by determining area of service, technician availability, etc. * Check after-hour and weekend voicemail service and return customer calls * Note customer accounts in service system with actions that were taken * Message technicians by phone or email with changes to their schedules * Log all calls on a manual tracking log * Transfer calls to other departments as necessary * Other duties as assigned We Offer… * Competitive pay with a commission-based earnings potential * Comprehensive benefits package including medical, dental, vision & life insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards Why OPC Services? * OPC Pest Services is a GROWING family operated business and a QualityPro certified company * Work with THE premier pest management company based in Kentucky who is routinely published as one of the largest 100 pest management firms in the U.S. according to PCT Magazine * We are a part of a growing pest management industry – and are in a recession resistant line of business * OPC Pest Services is financially stable and a growing subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA. Join OUR High Quality Pest Service Team! Requirements: We require ability to pass a drug screen and background check. Candidates must obtain the pesticide license through the Kentucky Department of Agriculture within the first 90 days of employment (company paid). Additional context: competitive earnings, career, sales, commission, call center representative, sales representative, sales professional, residential sales, cold calling, territory sales, military, service, warehouse, retail, restaurant, hotel, hospitality Rollins, Inc Louisville KY

Call Center Representative

Amerisave Mortgage