AmeriSave Mortgage is currently seeking Call Center Representatives for full time positions in our outbound call center. You will initiate contact with prospective customers and screen and transfer leads for our team of Loan Officers. In this role you will have the opportunity to make a positive impact on the success and growth of the organization.
No prior mortgage experience is required! We offer PAID training and hourly rates up to $18/hr.
Founded in 2002, AmeriSave Mortgage is one of the nation's leading direct mortgage lenders with top lender rankings on Lending Tree, Consumer Affairs, Bankrate, Zillow and others. Our goal is to make the mortgage process simple and fast with our advanced technology and our talented team of customer focused professionals. We strive to make it easy, enjoyable and convenient for customers to do business with us. We offer a fun, casual and entrepreneurial-spirited work environment where employees are provided with the tools to grow and succeed.
An amazing, upbeat culture with supportive leadership and exceptional training and mentorship
Growth opportunities for those who exhibit excellent performance and positive attitudes
Attractive compensation and benefits package. Medical, dental, vision and prescription drug coverages as well as 401(k) benefits.
A company that values having fun. Seriously.Have Fun is one of our Core Values.
Using state of the art telephony, manage high volume of calls with existing or potential homeowners who have shown interest in either refinancing or purchasing a home
Manage a high call volume, emails and SMS (text) in order to enable our sales staff to maintain a full pipeline of prospects
Pre-screen potential borrowers by confirming basic information
Establish and maintain a friendly rapport with customers and overcome objections by understanding their goals and interests
Transfer interested consumers to the Loan Officers
Set appointments with consumers for the Loan Officers
Deliver exceptional customer service to potential and existing customers
Telemarketing and/or customer service experience (inbound/outbound) preferred
Previous collection, banking, financial services, or mortgage experience a plus
Must be high-energy and have a positive attitude
Must be articulate and able to quickly develop rapport with customers over the phone
Excellent customer service, written and verbal communication skills
Ability to work well under pressure and manage high volume of calls
Ability to counter customer objections
Must be independent, self-motivated and organized