50Floor, Inc. is looking for a customer and team-oriented Call Center Representative. This position will answer a high-volume of incoming calls, schedule appointments, and answer questions regarding products and services.
The right fit for this position will have a positive demeanor, a friendly and clear voice, communicate well on the phone, work well with various personality types, show good attention to detail, and be motivated to help others. Successful candidates will display a competitive nature as this position has potential to earn performance based monthly bonuses.
Answer incoming, potentially high-volume, customer calls within the first two rings
Enter and maintain accurate customer data in proprietary software system
Communicate with customers about product and/or service questions independently; escalate complex issues
Liaise with other staff to help resolve customer concerns
Set customer appointments
Maintain service appointment schedules in a software system
Filing, faxing, scanning, and other administrative support duties assigned
Positive and engaging demeanor; must be able to convey a pleasant and welcoming tone over the phone
Excellent verbal communication skills; able to speak clearly and professionally
Customer and service-oriented approach with a desire to assist people
Superior interpersonal communication skills including the ability to interact well with various personality types
Sense of urgency in completing tasks and meeting customer expectations
Excellent written and verbal communication skills
Ability to multi-task and prioritize work
Strong attention to detail
Must be able to work effectively as part of a team
Self-motivated and able to exercise independent judgement
Good work ethic; must be punctual and dependable
1+ years of telephone-based customer service experience required
Experience answering high volume incoming customer calls preferred
High School Diploma or equivalent; college courses preferred
Proficiency in MS Office Suite and ability to learn new software systems quickly
Typing speed of 35+ wpm
Sales or up-selling experience a plus
Bi-lingual (English/Spanish) a plus
MUST have flexibility to work weekday mornings and evenings as well as work Saturday and Sunday
Company benefits and perks:
Casual work environment
Premium 401k Investment Plan with a dollar for dollar match up to 3%
Medical Insurance with several plan options including a Health Savings Account
Prescription Drug Coverage
Life Insurance and AD&D
Short-term & Long-term Disability
Ancillary Insurance for Accident, Critical Illness, Long-term dependent care and more...
Vacation time that grows with years of service
We enjoy a casual work environment where employees and customers are regarded as family. At 50Floor, no single person is attributed to our success, our success can be traced back to a single common denominator held by all contributors which is "the desire to be the best."
Equal Opportunity - All qualified applicants will receive consideration without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.