Call Center Representative

50 Floor Tucker , GA 30084

Posted 1 week ago

50Floor, Inc. is looking for a customer and team-oriented Call Center Representative. This position will answer a high-volume of incoming calls, schedule appointments, and answer questions regarding products and services.

The right fit for this position will have a positive demeanor, a friendly and clear voice, communicate well on the phone, work well with various personality types, show good attention to detail, and be motivated to help others. Successful candidates will display a competitive nature as this position has potential to earn performance based monthly bonuses.

Position Responsibilities:

  • Answer incoming, potentially high-volume, customer calls within the first two rings

  • Enter and maintain accurate customer data in proprietary software system

  • Communicate with customers about product and/or service questions independently; escalate complex issues

  • Liaise with other staff to help resolve customer concerns

  • Set customer appointments

  • Maintain service appointment schedules in a software system

  • Filing, faxing, scanning, and other administrative support duties assigned

Skills Needed:

  • Positive and engaging demeanor; must be able to convey a pleasant and welcoming tone over the phone

  • Excellent verbal communication skills; able to speak clearly and professionally

  • Customer and service-oriented approach with a desire to assist people

  • Superior interpersonal communication skills including the ability to interact well with various personality types

  • Sense of urgency in completing tasks and meeting customer expectations

  • Excellent written and verbal communication skills

  • Ability to multi-task and prioritize work

  • Strong attention to detail

  • Must be able to work effectively as part of a team

  • Self-motivated and able to exercise independent judgement

  • Good work ethic; must be punctual and dependable

  • Competitive spirit

Requirements:

  • 1+ years of telephone-based customer service experience required

  • Experience answering high volume incoming customer calls preferred

  • High School Diploma or equivalent; college courses preferred

  • Proficiency in MS Office Suite and ability to learn new software systems quickly

  • Typing speed of 35+ wpm

  • Sales or up-selling experience a plus

  • Bi-lingual (English/Spanish) a plus

  • MUST have flexibility to work weekday mornings and evenings as well as work Saturday and Sunday

Company benefits and perks:

  • Casual work environment

  • Premium 401k Investment Plan with a dollar for dollar match up to 3%

  • Medical Insurance with several plan options including a Health Savings Account

  • Prescription Drug Coverage

  • Dental Insurance

  • Vision Insurance

  • Life Insurance and AD&D

  • Short-term & Long-term Disability

  • Ancillary Insurance for Accident, Critical Illness, Long-term dependent care and more...

  • Paid Holidays

  • Vacation time that grows with years of service

  • Sick time

About 50Floor...

We enjoy a casual work environment where employees and customers are regarded as family. At 50Floor, no single person is attributed to our success, our success can be traced back to a single common denominator held by all contributors which is "the desire to be the best."

Equal Opportunity - All qualified applicants will receive consideration without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.


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Call Center Representative

50 Floor