Call Center Rep - Mather Location

Bloodsystems Mather , CA 95655

Posted 2 months ago

Do you want to be a part of a life saving organization?

Since 1948, Vitalant (formerly known as BloodSource) has proudly served as a leader in the blood banking industry. We are a globally-recognized leader in blood transfusion medicine.

Working at Vitalant is more than a job, it is a chance to be part of something bigger than yourself. If you are inspired to make an impact and are passionate about playing a vital role in our dedicated team, then we encourage you to consider a career at Vitalant.

Our shared mission to save and improve the lives of others is our greatest strength. Every day, we empower others to act on their urge to help. We are inspired by ordinary people doing extraordinary things.

PRIMARY PURPOSE:

Under direct supervision, this position is responsible for achieving goals for recruiting current, lapsed and potential donors, and scheduling them to donate at an in-center location or area blood drive.

DUTIES AND RESPONSIBILITIES:

Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Maintains good attendance and punctuality per the absence policy.

Performs all duties required of a Donor Outreach Coordinator I.

Supports multiple Blood Centers and/or recruitment for additional blood products through advanced center/product knowledge.

Serves as subject expert for less experienced staff.

Performs basic clerical duties (e.g., back up for administrative assistant, working the front desk).

Provides support to Call Floor Leader as requested.

Assists with training Donor Outreach Coordinators I who are new to the position and/or type of calling (i.e., conversion, platelet, and recognition).

Handles incoming calls from donors; may respond to donor eligibility questions.

Is responsible for specialty calling (e.g. conversion, platelet, and recognition).

Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/ Education

High school graduate or GED preferred.

Licenses/ Certifications

None

Experience

Six months related experience required.

Skills/Abilities

Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.

Must be able to maintain confidentiality.

Effective oral and written communication skills.

Must be able to work flexible shifts.

Must have good customer service and interpersonal skills.

Must be able to read and comprehend written procedures and instructions.

  • EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to accommodation@bloodsystems.org or call 1-844-220-2612 to let us know the nature of your request.

A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

For more EEO information about applicant rights click here

For information about Pay Transparency rights click here

Our organization participates in E-Verify, for more information click here

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.

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All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines



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Call Center Rep - Mather Location

Bloodsystems