Call Center Registration Specialist (Full Time: Monday - Friday 9:30A-6:00P)

Washington Regional Medical Center Fayetteville , AR 72701

Posted 2 months ago

Position Overview

The role of Call Center Pre-registration is responsible for scheduling clinic appointments, calculating estimates and collecting payments.

Essential Duties & Responsibilities

  • Works as a team player to provide quality patient care, whether direct or indirect

  • Each employee will assist other team members in accomplishing their job duties as assigned

  • Must possess excellent communication skills and provide high quality customer service to the patient or family.

  • Greets all persons via telephone in a friendly, welcoming manner and performs duties in a HIPAA-Compliant manner.

  • Processes scheduled patients by contacting persons who are scheduled for clinic services in the next 30 days.

  • Obtains or verifies demographic, emergency contact and other applicable information is entered or updated in the computer system in the prescribed manner.

  • Obtains insurance information, verifies eligibility and benefits. Asks MSP questions and other regulatory screening that may be required.

  • Reviews outstanding balances and advises patient of payment policies. Ensures all edits are cleared and visit is ready for check in upon arrival to the clinic.

  • Advises patient to bring insurance cards to be scanned upon arrival and provides information relevant to the type of appointment scheduled.

  • Must be able to give directions to place of service.

  • Must have excellent computer skills with ability to work within multiple system simultaneously.

  • Ability to identify and report duplicate medical records and follow processes to prevent and eliminate the creation of duplicates.

  • The individual must be adaptable and flexible with ability and willingness to assist in other areas as requested.

  • Completes other duties as assigned.

Credentials & Education Required

Technical Competence -Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise and maintains credibility with others on technical matters

Required Education & Experience

  • Equivalent of High School diploma with 0 to 2 years medical office experience desired.

  • Ability to understand computerized billing systems and software utilized to manage such processes. (e.g. Excel) for reporting purposes.

  • Working knowledge of medical and insurance terminology as would be acquired by working in a medical practice or hospital department

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Call Center Registration Specialist (Full Time: Monday - Friday 9:30A-6:00P)

Washington Regional Medical Center