Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Call Center Recruiter (Exempt)

Expired Job

J. C. Penney Company, Inc. Columbus , OH 43216

Posted 2 months ago

General Description

GENERAL DESCRIPTION

The Customer Care Recruiter is responsible for the full-cycle, ultra high volume recruiting process for the fastest growing call center in Columbus. The primary responsibility involves pipeline management for all hourly and exempt positions in the customer care center, and oversees a team of 2-4 hourly recruiters. The position reports to the Customer Care Director and workis in partnership with the customer care leadership, HR, as well as WFM team to execute the non-peak and peak season staffing plan.

DUTIES:

  • Primary responsibility will be the overseeing the recruiting process for hourly and exempt associates for the Customer Care Center

  • Recruiting will involve high volume throughout the year and especially during fall staffing season

  • Responsible for hourly talent assessment and hiring quality associates for retention.

  • Manages an average of 5-8 reqs at a time including entry, intermediate, and specialty level positions

  • Manages recruiting process such as sourcing, interviews, drug screens, onboarding, etc.

  • Manages a team of Recruiting Assistants who execute the recruiting process

  • Analyzes local markets to create mutli-faceted advertising approach to increase recruiting pipeline

  • Uses PC to input and analyze data in Microsoft Word and Excel.

  • Provides other clerical support for department including but not limited to :

  • Access numerous computer programs to collect, record, and report data.

  • Email communications

  • Generate and distribute various reports

  • Performs other related tasks, as assigned.

REQUIREMENTS

  • Minimum 3-5 years recruiting/hiring experience.

  • Possesses track record of ultra high volume recruiting and creativity with pipeline management

  • Requires ability to work independently, make decisions andproblem solve.

  • Requires the ability to communicate orally and in writing, documenting communication accurately.

  • Requires applications of typing skill and PC experience.

  • Must be organized, detail oriented, and attentive to follow-through.

  • Must possess the ability to assess talent and conduct phone and onsite interviews

  • Must be able to assess and research different avenues of marketing and advertising

  • Requires skilled knowledge and experience in Microsoft Word and Excel. (qualified applicants may be subject to Skill Assessment testing)

#LI-TS2

Job Title: Call Center Recruiter (Exempt)

Location: Columbus, OH, United States - Cust Care Contct Ctr 5555 Scarborough Blvd

Job ID: 1076565

J.C. Penney Company Inc.

Plano, Texas


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Knowledge Base & Quality Lead

Abercrombie & Fitch Co.

Posted 3 days ago

VIEW JOBS 9/17/2018 12:00:00 AM 2018-12-16T00:00 At Abercrombie & Fitch, quality is in our roots and we're on a mission to honor this rich heritage. With an unwavering focus on our customer, we strive every day to deliver a unique and welcoming experience, whether in our stores or online. Our three global brands, Abercrombie & Fitch, abercrombie kids and Hollister Co., are the embodiment of our passion for the incredible product. At the heart of it all is our amazing 500-acre campus, nestled just outside of Columbus, Ohio. With an open workspace, inspiring views, and even a place to gather as a team around the fire pit, our Home Office fosters a diverse and inclusive culture that consistently seeks the input of our associates and focuses on the future. We are looking for leaders, visionaries, and creatives who are willing to roll up their sleeves and write the next chapter in our brand's legacy. Information Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business. The Abercrombie IT Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie's core global business functions including corporate, distribution, and retail verticals in a 24x7x365 call center environment. The Service Desk Knowledge & Quality Lead is responsible for assessing the overall quality of the services provided by the team of specialists, including individual quality assurance assessments of individual agent/customer interactions. This role is also responsible for drafting, publishing, and maintaining accurate and relevant knowledge materials for both IT and end-user knowledge consumers. What will you be doing? * Monitor process execution, identify coaching opportunities and process gaps * Demonstrate and serve as an example to junior agents the qualities representative of A&F's unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality * Collaborate with retail operations group to maintain alignment of service desk processes with store operations and dynamic selling strategies * Maintain knowledge management process while also serving as primary generator of new knowledge content * Perform quality assurance testing of recorded agent/customer interactions to ensure that high quality standards are maintained * Provide status and team performance metrics and reporting to management * Provide instructor led training to individuals and groups as needed * All other projects and duties as assigned What will you need to bring? * Proficient technical writing skills * Ability to translate complex technical jargon for user-friendly consumption * Capable of performing critical performance analysis and delivering coaching * Excellent customer service, communication, and leadership skills * Ability to communicate and collaborate with strategic business partners * Comfortable speaking to an audience * Strong analytical skills, detail oriented * Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Notes) software applications required * Minimum 3 years of experience in a customer service or leadership role * BA/BS Degree Preferred ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER © ABERCROMBIE & FITCH CO. 2012 Abercrombie & Fitch Co. Columbus OH

Call Center Recruiter (Exempt)

Expired Job

J. C. Penney Company, Inc.