Call Center Psychiatric Intake And Assessment RN

The University Of Kansas Hospital Kansas City , KS 66101

Posted 3 months ago

Position Summary/Career Interest

  • Can you calm the storm in a patient's live and guide their care compassionately?
  • Are you dedicated to working as long as it takes to deliver desired results?
  • Do you take pride in making an impact on people's lives every day?
  • Are you able to identify solutions when you encounter challenges in high-stress environment?

If you answered "yes" to the questions above, this opportunity as a Call Center Psychiatric and Assessment Registered Nurse at our Strawberry Hill campus might be for you!

The Call Center and Assessment Center will be open 24/7 and 365 days a year to take calls from referring hospitals, emergency departments and community health centers for potential placements and admissions to the facility. Nurses will collaborate by phone to ensure that we are providing excellent customer service to the surrounding area. This is an exciting and fast paced environment working with state of the art equipment an a highly cohesive team.

Some behavioral health nursing or emergency department nursing experience is preferred.

Our newest campus, Strawberry Hill, opens this fall and we are looking for passionate individuals to join our team! At Strawberry Hill we will provide inpatient treatment and services for adults in our 47-bed facility. This state-of-the-art building has an indoor garden and so much more to offer a peaceful and soothing space to help patients heal. Apply today to join our team and make a difference in our community!


  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

  • Complete initial Psychiatric assessment (at Strawberry Hill Campus) upon admissions.

  • Will provide Triage and MSE and serve as QMP in absence of physician.

  • Will provide initial nursing admissions assessment.

  • Provide intake screening calls.

  • Provide appropriate referrals.

  • Work closely with the inpatient psychiatric units, PLS, physicians and psychiatric consult services, the medical inpatient units, and transfer center to assess patient needs for admissions.

  • Work and communicate to all team members to arrange appropriate bed placement and levels of service.

  • Assist in completions of involuntary paperwork as needed.

  • May be required to attend hearings for involuntary patients.

  • Assist inpatient psychiatric nursing units to provide intermittent IV Antibiotic Therapy, IV Fluid Challenge.

  • Will be a member of the BRT and RRT team at the campus.

  • Assist inpatient units as needed

  • After hours and weekends will initiate Pre-Cert at Strawberry Hill campus.


  • High School Diploma or equivalent

  • Registered Nurse in State of Kansas

  • BLS Certification

  • ACLS

  • Associate's Degree in Nursing (or higher degree)

  • For ADN prepared nurses hired after February 24, 2017, must complete BSN degree by the fifth anniversary of employment as an RN with UKHA OR must complete additional studies for one-year as designated AND must obtain Advanced Certification with 2 years

  • 2+ years' experience as a Clinical Psychiatric Nurse in a Psychiatric Hospital or setting is required for Adults and 1+ years for child and adolescent campus.

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Call Center Psychiatric Intake And Assessment RN

The University Of Kansas Hospital